Customer Care Technical Support Representative (Onsite)

Are you passionate about helping people and solving problems? We’re seeking a Customer Care Technical Support Representative to join our team supporting patients using innovative cardiac monitoring technology. This is a fully onsite position in Pleasanton, CA, where you’ll provide exceptional customer support while assisting patients with equipment troubleshooting and replacement orders.

What You’ll Do:

• Answer inbound and outbound patient support calls in a fast-paced call center environment.
• Assist patients with technical troubleshooting and replacement equipment orders.
• Accurately document calls and enter data using company systems and processes.
• Protect patient information while maintaining HIPAA compliance.
• Navigate multiple computer systems while speaking with patients.
• Collaborate with clinical, IT, and field teams to ensure excellent patient support.
• Provide professional, empathetic customer service with every interaction.
• Complete required training and phone mentoring to build technical knowledge.

• High School Diploma or GED required.
• Bachelor’s degree preferred.
• 1-2 years of customer service, technical support, call center, healthcare, or operational support experience preferred.
• Candidates with an Associate degree and 3-5 years of relevant experience are encouraged to apply.
• Medical or healthcare experience is preferred but not required.
• Bilingual (Spanish/English) is a plus, but not required.
• Strong computer skills and technical aptitude.
• Excellent communication and active listening skills.
• Ability to multitask while handling phone conversations, documentation, and system navigation.
• Strong attention to detail and organizational skills.
• Ability to remain calm and professional during high call volumes.
• Reliable, accountable, and able to thrive in a team-oriented environment.

Top Skills for Success:

• Team collaboration with cross-functional departments.
• Accountability and strong follow-through.
• Multitasking in a fast-paced environment.
• Active listening and empathetic communication.
• Resilience and composure under pressure., * High school or equivalent (Required)

Experience:

• Call center: 2 years (Required)
• Medical : 1 year (Required)

Ability to Commute:

• Pleasanton, CA 94588 (Required)

Pulled from the full job description

• Paid training, * Competitive weekly pay.
• Full paid training provided.
• Opportunity to gain experience supporting advanced medical technology.
• Potential for permanent employment after the contract.
• Supportive team environment with opportunities for growth.

Apply today if you’re ready to build your technical support career while making a meaningful difference in patients’ lives!

Pay: $27.00 per hour