The System Support Engineer - Level 1 provides frontline technical support for Talis Clinical’s software and hardware solutions. This role focuses on learning core systems, responding to customer issues during business hours, executing defined troubleshooting workflows, and developing foundational skills in medical device integration, QA testing, and database operations.

Level 1 engineers work under close guidance and are expected to follow documented procedures while building the knowledge required to progress to more independent support responsibilities., Customer Support: Provides technical support related to Talis Clinical’s software and hardware solutions in a professional and courteous manner; effectively communicate with Clinicians and Clinical Engineering to facilitate resolutions of their needs. Takes Customer calls during the day with support Participates in weekend rotation and on-call schedule Assists with device troubleshooting using established workflows Performs basic SQL and database tasks under guidance. Documentation: Documents software defects, system enhancement requests and client issues using CRM and Azure DevOps; Communicates information and any necessary investigative work to engineering team. On-Site Installation/Go-Live Support: Travels to customer sites to assist with device installation, testing, validation, and system support during implementation phase; Support clinical staff during go-live phase. Testing and QA: Executes test cases and log bugs in Azure DevOps as part of training and skill development Supports device QA testing to validate reliability, usability, and performance Other duties as assigned

Bachelor’s degree with internship, co-op, project, or work experience in Engineering, Computer Science or Healthcare. Associate degree and/or Technical Certifications with 1-3 years of relevant experience 0-2 years of technical support, healthcare IT, or clinical systems experience Demonstrated history of leading technical issues to resolution Demonstrated strong computer, application, and network troubleshooting skills

Required Knowledge, Skills and Abilities

Critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Learning agility to understand and apply written sentences and paragraphs in work related documents. Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one Knowledge of operating room medical devices, procedures, and workflow desired Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times Strong communication and interpersonal skills Effective communication across technical and clinical audiences Consistent professionalism when supporting clinicians Strong communication and documentation skills Sound judgment in when and how to escalate issues

3.53.5 out of 5 stars 650 Mondial Pkwy, Streetsboro, OH 44241 Hybrid work $63,000 - $69,400 a year, Pulled from the full job description

• Tuition reimbursement
• Parental leave
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, Ensures environmental consciousness and safe practices are exhibited in decisions Use of computer and telephone equipment and other related office accessories/devices to complete assignments May work extended hours during peak business cycles and weekend rotations Limited lifting up to 15 LBS

Shift: Monday-Friday, 8am-5pm (schedule is subject to change as employee progresses in role)

$63,000-$69,400/annually

This role is eligible for participation in our Excellence Incentive Plan (EIP), an annual incentive program that rewards performance against financial and operational goals.

LI-JF1 #LI-onsite, At Getinge, we offer a comprehensive benefits package, which includes:

Health, Dental, and Vision insurance benefits 401k plan with company match Paid Time Off Wellness initiative & Health Assistance Resources Life Insurance Short and Long Term Disability Benefits Health and Dependent Care Flexible Spending Accounts Commuter Benefits Parental and Caregiver Leave Tuition Reimbursement

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.