IT Help Desk Technician

SUMMARY: Help Desk Technicians provide Association-wide first line technical support requiring excellent customer service skills and an aptitude for working with application/systems to undertake analysis, diagnosis and resolution of user problems. This position is subject to pre-employment background checks, * Answers internal calls regarding IT issues

• Attempts first level trouble shooting of IT related problems
• Escalates unresolved calls to appropriate specialist
• Logs, troubleshoots and tracks problems to a successful conclusion, escalating complex problems to appropriate specialists.
• Performs routine distribution, installation and upgrades of applications
• Develops and maintains documentation
• Participates in department reporting
• Creation and maintenance of file access rights, user accounts, groups and group memberships
• Active Directory & Office 365 account administration
• Documentation of authorizations
• Perform other related activities as assigned

Work requires an AA degree in a computer related field or equivalent IT experience. Help desk certification a plus. Experience providing support including hardware/software problem identification and resolution, problem tracking, hardware/software evaluation, testing and maintaining inventory. Budget is up to 50-55,000/yr

Knowledge, Skills, and Abilities

Self-planning and organizing skills, with multitasking abilities in an interrupt-driven environment. Flexibility and intuitive to anticipate customer needs. Excellent Customer Service skills. Experience with Active Directory and Office 365 a must. General operating use of Microsoft applications and Acrobat required., * Associate (Preferred), * Help desk: 2 years (Preferred)

• Active Directory: 2 years (Preferred)
• Microsoft Office: 2 years (Preferred)
• Office 365: 2 years (Preferred)

License/Certification:

• help desk certification (Preferred)

Pulled from the full job description

• Referral program
• Tuition reimbursement
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, Please send resume with cover letter outlining qualifications, interest, and certifications. We offer a competitive benefits package.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Describe your thoughts on the Second Amendment
• Have you reviewed the salary for this position?
• Are you willing to undergo pre-employment background checks?