IT Technician

The IT Specialist at Mint Cannabis provides front-line support for all corporate and retail locations. This role troubleshoots, resolves, and documents day-to-day technology issues including hardware, software, and network systems. The ideal candidate brings a passion for IT, a customer-first mindset, and a desire to grow within a rapidly evolving environment., * Serve as the first point of contact for all IT support requests, both remotely and onsite.

• Respond to, manage, and resolve IT tickets across hardware, software, and networking systems.
• Set up, troubleshoot, and maintain POS systems, receipt printers, label printers, computers, and mobile devices.
• Support users with Google Workspace applications and account management.
• Support users on Windows and Mac operating systems.
• Provide basic troubleshooting of network connectivity and infrastructure.
• Utilize and update ticketing systems (such as LGPI, Zendesk, ServiceNow, Freshdesk, or similar).

• Communicate clearly and professionally with all levels of the organization, including executives, store associates, and corporate staff. Assist with IT equipment inventory and asset tracking.

• Travel to local retail sites to perform hands-on support when necessary, driving a company vehicle.
• Remain flexible for urgent requests outside normal business hours, including occasional weekends or overnight needs.
• Contribute to process improvement initiatives for IT support workflows.

• 1-3 years of experience in IT support, helpdesk, or similar technical support roles. Strong troubleshooting skills across hardware, software, and networking.

• Experience supporting both Windows and Mac operating systems.
• Familiarity with Google Workspace administration and support.
• Working knowledge of POS systems, printers, and basic networking principles.
• Previous experience using IT ticketing systems (LGPI preferred, but others acceptable).
• Exceptional customer service skills and the ability to support a wide range of users.
• High degree of initiative, flexibility, and accountability.
• Ability to work independently with minimal supervision.
• Must be at least 25 years of age.
• Must have a valid driver’s license and clean driving record.
• Must be able to obtain and maintain a Facility Agent Card (or equivalent license) in all applicable states.

Education and Certifications:

• High school diploma or equivalent required.
• A+, Network+, Google IT Support Certificate or similar IT certifications are preferred but not required.

Physical Requirements:

• Ability to stand, sit, and walk for extended periods.
• Ability to drive for work-related travel.
• Ability to crawl into tight spaces and work in confined areas.
• Ability to climb ladders and work at various heights.
• Must be able to lift and move up to 50 pounds.
• Manual dexterity and ability to perform repetitive tasks.

Work Environment:

• Office and retail environments.
• Exposure to retail noise levels and occasional odor from cannabis products.
• Use of PPE as required.