Director of Business Information Delivery

As a Director of Business Information Delivery, you will lead data and application capabilities that support Global Business Solutions (GBS) Merchant Services portfolios. You will partner with product, technology, and business leaders to deliver data solutions that drive merchant retention, cross-sales, and strategic portfolio decisions. You will ensure data accuracy, robust governance, and resilient platforms that enable reliable reporting and insights for our clients and internal teams.

What you’ll do:

• Lead the design, development, and support of business data applications supporting Merchant Services portfolios, including web-based data products and reporting platforms

• Manage application development, release management, incident management, problem management, and change management for business data solutions

• Oversee performance management and capacity management for assigned applications to maintain stability, scalability, and service-level commitments

• Direct vulnerability management activities across the unit’s infrastructure and applications, ensuring remediation is implemented and tracked

• Develop, implement, and optimize high-quality database solutions, including stored procedures and functions using Transact-SQL (T-SQL) on Microsoft SQL Server

• Build, maintain, and enhance extract, transform, and load (ETL) processes using SQL Server Integration Services (SSIS) and robust data models to support reporting and analytics

• Review and interpret ongoing business reporting requirements, research required data, and build appropriate, timely, and accurate reporting deliverables

• Analyze existing SQL queries and data processes to identify and implement performance improvements and efficiencies

• Develop procedures and scripts for data migration and integration between systems while maintaining data quality and controls

• Lead cross-functional Agile product development efforts, partnering with business and technology teams to prioritize work, define scope, and deliver capabilities with speed and quality

• Define and refine engineering processes and practices, including version control, build pipelines, automated testing, and code reviews to drive engineering excellence

• Build, motivate, and develop a high-performing team focused on delivering client-centric solutions and measurable outcomes

• 8+ years of experience leading software or data engineering teams delivering database, reporting, or analytics solutions in financial services, payments, or a similar environment

• 8+ years of experience designing and developing database solutions using Microsoft SQL Server, T-SQL, data models, and complex stored procedures in a production setting

• 6+ years of experience designing, building, and supporting ETL processes using SQL Server Integration Services (SSIS) or comparable tools to move and transform data across systems

• 6+ years of experience with full-stack or back-end software development concepts, including data structures, resilient services, and cloud-based deployment and scaling practices

• 6+ years of experience managing and developing teams, including setting goals, coaching associates, and building collaborative, results-focused cultures

• Demonstrated experience implementing and improving engineering practices such as version control, continuous integration and delivery pipelines, automated testing, and structured code reviews

• Bachelor’s degree or higher in a science, technology, engineering, or mathematics (STEM) field, or equivalent combination of education, related experience and/or military experience

Experience that would be great to have:

• Experience in merchant acquiring, payment processing, or broader fintech services

• Experience guiding distributed or geographically dispersed teams to deliver software through rapid iteration with strong quality controls

• Hands-on experience with Agile frameworks (for example, Scrum or Kanban) in a product-led environment

• Experience leading performance, capacity, and vulnerability management efforts for data or application platforms, + Organized and deduplicated required and preferred skills into “What you’ll do,” “Experience you’ll need to have,” and “Experience that would be great to have.”

• Quantified experience using grade 13 mappings (8+ years leadership, 6-8+ years technical where appropriate).

• Added manager-specific responsibilities and a separate people-leadership bullet in the experience section.

• Standardized terminology (SQL Server, T-SQL, SSIS, ETL, Agile, performance/capacity/vulnerability management).

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.

• Paid holidays and generous time away policies.

• No-cost mental health support through Employee Assistance Programs.

• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.

• Eight Employee Resource Groups to foster a collaborative culture and expand your network.

• Unparalleled professional growth with training, development, and internal mobility opportunities.

• Medical, dental, vision, life, and disability insurance options available from day one.

• Retirement planning and discounted shares with the Employee Stock Purchase Plan.

• Tuition assistance and reimbursement program.

• Paid parental, caregiver, and military leave.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.