Modern Workplace Engineer

Windows 11 Rollout & Endpoint Support

• Provide hands-on support for Windows 11 laptop rollout, including deployment, configuration, and post-deployment support
• Troubleshoot issues across device, OS, Active Directory, and Group Policy (GPO) layers
• Support endpoint management workflows using modern tools and best practices

Patching & Image Management

• Perform ad-hoc patching and remediation for low-severity (Sev5) incidents
• Assist in maintaining and updating laptop images, including:
• Monthly OS patching
• Application version updates
• Image optimization

VDI (Virtual Desktop Infrastructure) Support

• Support Windows 11 VDI (Dev environment) rollout, including troubleshooting and user support
• Work alongside internal teams managing the Citrix environment (deep Citrix expertise not required)
• Assist in resolving issues within virtualized desktop environments

Application Packaging & Deployment

• Create and manage application packages using MSIX (Intune packaging focus)
• Support AppAttach packaging where required
• Ensure smooth deployment of applications across managed devices

Documentation & Knowledge Transfer

• Produce technical documentation, user guides, and support procedures
• Support handover to BAU teams post rollout activities
• Ensure knowledge is effectively shared across support and engineering teams

Core Technical Skills

• Strong experience with:
• Microsoft Autopilot
• Microsoft Intune & Entra ID (Azure AD)
• MSIX Packaging (Intune-focused; AppAttach exposure beneficial)
• Good working knowledge of:
• Active Directory (AD)
• Group Policy (GPO)
• AppLocker policies

Nice to Have

• Exposure to virtual desktop environments (Citrix or similar)
• Experience supporting enterprise-scale rollout or transformation programmes
• Familiarity with image engineering / endpoint configuration management