1st Line IT Service Desk Analyst

Are you passionate about technology and enjoy helping people solve problems? We’re looking for an enthusiastic and customer-focused 1st Line IT Service Desk Analyst to join our central IT team, supporting schools across our Multi-Academy Trust.

This is an excellent opportunity to develop your IT career in a varied, supportive environment where you’ll gain hands-on experience across Microsoft 365, networking, cloud technologies, user support and IT projects.

What you’ll do

As the first point of contact for IT support, you’ll:

• Provide friendly, professional 1st line IT support via phone, email and remote assistance.
• Log, manage and resolve support requests through our IT Service Desk.
• Troubleshoot hardware, software and Microsoft 365 issues using our knowledge base.
• Create user accounts, reset passwords and administer Teams and email services.
• Escalate more complex issues to our 2nd Line team when needed.
• Help maintain accurate IT documentation and support Trust-wide IT projects.
• Occasionally visit schools across the Trust to provide on-site support., * Develop your technical skills across a wide range of technologies.
• Be part of a collaborative and supportive central IT team.
• Gain experience supporting multiple schools and large-scale IT projects.
• Make a meaningful impact by helping staff and students stay connected and productive.

The Trust is committed to safeguarding and promoting the welfare of children and young people. The successful applicant will be subject to an Enhanced DBS check and all relevant pre-employment checks.

You’ll have:

• A passion for IT and delivering excellent customer service.
• Good knowledge of Windows PCs and Microsoft technologies.
• An understanding of networking fundamentals.
• Strong communication and problem-solving skills.
• A proactive, organised and flexible approach to work.

Desirable:

• Experience working in an IT support environment.
• Knowledge of Microsoft 365 and cloud services.
• Experience working in a school or education setting.
• A full UK driving licence.