IT Service Desk Support Specialist

The IT Service Desk Support Specialist provides support for basic incident resolution and requests reported to the IT Service Desk for all HCA Organizations. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. This call center supports a 24/7 operation.

What you will do in the role:

• Provide technical support to the end user
• Provide troubleshooting, diagnosis, and repair for end user systems
• Collect information through constructive customer conversation
• Access all available support tools and staff to resolve issues, Schedule & Availability:
• This position is part of a critical, 24/7 infrastructure operation
• Specific schedules will be discussed during the interview. Candidates must have the flexibility to work non traditional hours
• Potential shifts may include days, afternoons, overnights, weekends and holiday rotations

• Experience with call center techniques
• Competency in call center tracking tools
• Prior experience supporting customers in use of application software
• Proficiency in using support software tools
• Mobile device support experience
• Apple product support experience
• Strong understanding of HCA security-related procedures
• Understanding of Healthcare technology industry
• Basic network troubleshooting and support experience
• General desktop support experience
• Position required high speed internet 60 MB Download and 10 MB Upload, No WiFi

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Do you have the career opportunities as an IT Service Desk Support Specialist you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation’s leading provider of healthcare services, HCA Healthcare., Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“Bricks and mortar do not make a hospital. People do.”- Dr. Thomas Frist, Sr.