IT Service Desk Support Specialist

The IT Service Desk Support Specialist provides support for basic incident resolution and requests reported to the IT Service Desk for all HCA Organizations. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. This call center supports a 24/7 operation.

What you will do in the role:

• Provide technical support to the end user

• Provide troubleshooting, diagnosis, and repair for end user systems

• Collect information through constructive customer conversation

• Access all available support tools and staff to resolve issues, + This position is part of a critical, 24/7 infrastructure operation

• Specific schedules will be discussed during the interview. Candidates must have the flexibility to work non traditional hours

• Potential shifts may include days, afternoons, overnights, weekends and holiday rotations

• Experience with call center techniques

• Competency in call center tracking tools

• Prior experience supporting customers in use of application software

• Proficiency in using support software tools

• Mobile device support experience

• Apple product support experience

• Strong understanding of HCA security-related procedures

• Understanding of Healthcare technology industry

• Basic network troubleshooting and support experience

• General desktop support experience

• Position required high speed internet 60 MB Download and 10 MB Upload, No WiFi

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Do you have the career opportunities as an IT Service Desk Support Specialist you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation’s leading provider of healthcare services, HCA Healthcare.