Senior Service Desk Support

The Senior Service Desk Support Specialist at North Mississippi Health Services is responsible for providing user support in the use of device hardware and software which includes coordinating complex issue resolution, facilitating timely installations, analyzing system needs, engaging in project management, and remaining up-to-date on knowledge of technology advancements. This role utilizes organizational and communication skills to identify opportunities for improvement related to system and vendor management, and to promote ongoing compliance with all relevant policies, procedures, and regulations to enable efficient and effective support for all users. JOB FUNCTIONS Customer Service:

• Provides technical assistance to NMHS employees/Departments regarding the use and capabilities of end user device software, hardware and communication equipment.
• Travels to NMHS locations as required/requested.

Implementation:

• Responsible for timely and accurate installation of purchased end user device systems, software and communication equipment.
• Monitors, evaluates and makes recommendations concerning the operational effectiveness of various end user systems and communication equipment.

System Analysis:

• Assists management in administering “off-the-shelf” software.
• Assists in the installation of workstation hardware/equipment and communication equipment.

Project Management:

• Assists in planning and executing projects to ensure adherence to budget, schedule, etc.

Communication:

• Communicates effectively and efficiently with team members, end users, and other NMHS staff members.

Education:

• Stays abreast of changes in technology that affect end user devices, systems, software and communication equipment/systems.

Regulatory Compliance:

• Adheres to NMHS/NMMC Policies/Procedures/Guidelines.
• Complies with applicable Local/State/Federal policies/procedures/guideline/regulations/laws/statues., * Approval Responsibility:
• P & L Responsibility:
• Assets Controlled:
• Controllable Expenses (e.g., Payroll and other budgeted items):
• Total Financial Responsibility:

Budget Responsibility

• Primary Budget Responsibility:
• Shared Budget Responsibility

Education Level Education Details Required/Preferred High School Diploma or GED Equivalent Required Associate’s Degree in Computer Science or related field, DL NUMBER - Driver License, Valid and in State Valid State Issued Driver’s Licence and approved NMHS driving record Required Work Experience Number of Years Work Experience Details Required/ Preferred 1-3 years Minimum of 3 years experience in IT Service Desk Role, Working knowledge of installation, set-up, and modification of Windows Operating Systems, end user devices and communication equipment, You must have a High School Diploma or GED or higher

We take pride in celebrating everything that makes you unique-your talents, perspectives, and passions. At North Mississippi Health Services, we believe in connecting your passion with a purpose. You know what connected feels like when you are part of our team.