IT Technican

Our client, a fast-growing financial services firm, is looking for a 1st Line IT Technician to join their office-based technology team in Newcastle. This is an excellent opportunity for an IT support professional who enjoys delivering high-quality technical support in a collaborative and fast-paced environment., * Provide first-line technical support across Windows, macOS, iOS and Android devices.

• Manage user accounts and devices using Microsoft technologies, including Active Directory, Microsoft Intune, Exchange and Microsoft 365.
• Diagnose and resolve hardware, software and network connectivity issues for both office-based and remote users.
• Support meeting room audio-visual technology, carrying out routine checks to ensure equipment is fully operational.
• Prepare, configure and rebuild laptops and other end-user devices, while maintaining accurate equipment stock records and managing disposals.
• Install and manage software packages required for business users.
• Support remote access technologies, including VPN and multi-factor authentication.
• Provide support for bring-your-own-device (BYOD) applications.
• Manage and prioritise first-line support tickets, escalating issues where appropriate.
• Administer the organisation’s telephony platform, including user accounts, call groups, call routing and availability settings.
• Provide remote support to colleagues across multiple locations, with occasional travel to other sites when required.
• Create and maintain IT documentation, processes and procedures., At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.

• Previous experience in an IT support role.
• Experience supporting Windows, macOS, iOS and Android environments.
• Working knowledge of Active Directory, Microsoft Intune, Exchange and Microsoft 365.
• Strong troubleshooting skills across hardware, software and network connectivity.
• Excellent communication and interpersonal skills, with the ability to support users at all levels.
• A collaborative approach with the ability to work effectively as part of a team.
• A flexible, proactive and self-motivated attitude.

• A highly competitive salary
• Wider Benefits package