AI Developer

The AI Developer is responsible for designing, building, and maintaining AI agents, copilots, and intelligent automation solutions that improve clinical, operational, and patient-facing workflows across Smile Doctors. Working closely with the AI & Automation Solution Architect and the Project Management Office (PMO), this position will translate solution designs into production-ready tools by developing the code, integrations, and prompt logic that power the AI solutions used across the business each day.

How you’ll make us better:

• Build AI agents and copilots using Microsoft Copilot Studio, Azure AI Foundry, Azure OpenAI, and other LLM-based platforms
• Develop and tune prompts, RAG pipelines, knowledge grounding, and tool/function integrations for production AI assistants
• Implement automation flows in Power Automate to support AI-enabled workflows
• Write clean, maintainable code in Python, C# or PowerShell for data processing, orchestration, and AI logic
• Integrate AI solutions with internal systems including EHR/PMS platforms, Microsoft 365, SharePoint, Dataverse, and internal APIs
• Build and maintain reusable components, connectors, and integration patterns
• Develop unit tests, evaluation harnesses, and quality checks for model and prompt performance
• Deploy solutions through approved CI/CD and release processes
• Monitor running agents and automations; troubleshoot accuracy, latency, and cost issues
• Tune prompts, retrieval, and model selection to improve quality and reduce token spend
• Maintain documentation for solutions, prompts, data sources, and operating runbooks
• Partner with the AI & Automation Solution Architect, PMO, and business stakeholders to translate requirements into working solutions
• Follow established standards for development, testing, security, and deployment
• Apply responsible AI practices, including PII/PHI handling, content filtering, human-in-the-loop where appropriate, and audit logging
• Contribute to AI literacy by sharing patterns, demos, and reusable assets with the broader IT team
• This role requires use of approved AI tools to perform assigned tasks more efficiently and effectively

Do you have experience in Systems integration?, * Strong problem solving skills

• Ability to work independently and across business and technical teams, * Bachelor’s degree in Computer Science, Engineering, or a related field required
• Three (3) years of software development experience required, healthcare or other regulated industries preferred
• One (1) year of experience building AI/LLM-based applications (agents, copilots, RAG, or fine-tuning) required
• Experience deploying production solutions on Azure or comparable cloud required
• Working knowledge of Python and/or C#
• Working knowledge of Microsoft Copilot Studio, Azure AI Foundry, Azure OpenAI, or comparable LLM platforms such as OpenAI, Anthropic, or Google
• Working knowledge of prompt engineering, including grounding techniques, RAG pipelines, and vector stores
• Working knowledge of Power Platform (Power Automate, Power Apps, Dataverse) and/or RPA tools such as UiPath, Automation Anywhere, or Blue Prism
• Familiarity with TypeScript or JavaScript
• Familiarity with DevOps practices including Git, CI/CD, environments, and automated testing
• Solid understanding of APIs, microservices, authentication (OAuth/Entra ID), and integration frameworks
• Solid understanding of data privacy, security, and responsible AI principles, with the ability to apply them to HIPAA-compliant processes and solutions

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance, * Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

The vision of Smile Doctors is our people-first culture which creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We focus on the importance of the individual and recognize that each person on our Team has something great to offer. We recognize talents and strengths and take care to nurture those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond., As the nation’s leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best - driving extraordinary treatment outcomes and providing patients with an unmatched experience.

With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory. To us, there’s no such thing as “top of our game.” We’re always climbing higher - together. And as our business grows, there’s plenty of room for our team to grow their careers, too.

Our dynamic support services team is comprised of world-class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles.