Job File Coordinator

SERVPRO of Broome, Tompkins & Tioga Counties is currently looking for a Customer Service Representative / Job File Coordinator to join our growing team. You will work directly with our office staff to ensure all administrative tasks are efficiently and effectively implemented. The successful candidate must have strong interpersonal skills, the ability to manage multiple tasks at once, work in a fast paced environment and have a wide breadth of experience managing clerical responsibilities and problem solving., * Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs

• Answer multiline phone system
• Monitor job file status and job file audit status
• Maintain job file WIPs
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process
• Maintain internal and external communications
• Complete and review job file documentation for final upload and the audit process
• Perform job close-out
• Coordinate Vendors for services and in-field jobsite needs
• Daily entry of project notes and details
• This position requires excellent verbal communication among production, construction and accounting departments as it relates to job file needs and timelines.
• Create preliminary estimates and job file backup
• Perform general office duties, such as drafting correspondence, filing, and creating reports
• On-going training related to industry, company capabilities, and SERVPRO Service lines in order to effectively assist and educate customers over the phone of how SERVPRO can help and provide solutions to property needs.
• Additional tasks or duties as requested by employer

• Possess polite, confident, and excellent customer service skills, including listening and questioning skills
• Outstanding communicator, both orally and written
• 2+ year(s) of administrative or office-related experience
• Minimum of an Associates Degree required
• Team Player
• Problem Solver
• Self-starter who works well independently
• Ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Experience in service industry environment a plus
• Ability to prioritize given tasks and work efficiently towards completing them
• Familiar with common office equipment (printers, copier, fax, etc.)
• Ability To Adapt To Other Computer Software Programs
• Flexibility in Changing Priorities throughout the day.
• Detail-oriented and exceptional organizational skills
• Experience with complex file management
• Professional demeanor
• Pre-employment background check required
• Pre-employment Chemical Screening required

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * Monday through Friday 7:30 a.m. - 5 p.m Availability, additional time as needed.
• Benefits package including Medical, Dental, Vision
• NYS Paid Sick Leave
• 401 K Matched Contributions
• Paid Holidays and Vacation

Pay: $23.00 - $25.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Our company is dedicated to delivering exceptional service in the cleaning and restoration industry. With a strong presence nationwide, we are committed to providing innovative solutions and fostering a dynamic environment that encourages growth and career development for our team members.