Help Desk Level 2 IT MA

We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist, you will be responsible for providing technical assistance and troubleshooting support to our employees and affiliated providers. If you have a strong background in Windows operating systems, systems administration, and network troubleshooting, we encourage you to apply., * Provide level 2 technical support to employees and affiliated providers via phone, email, and in-person

• Troubleshoot and resolve technical issues related to Windows 10 and 11, Windows Server 2019, 2021, and 2025, and Microsoft MS Office 365
• Perform systems administration tasks, including Active Directory and Windows Group Policy management
• Troubleshoot DHCP, DNS, file, and print services
• Utilize solid knowledge of TCP/IP networking and Microsoft MS Office 365
• Experience with Remote Desktop Protocol (RDP) and Citrix is a plus
• Utilize Remote Management Tools for troubleshooting and support

Requirements:

• 3+ years of experience in a help desk or IT support role
• Ability to lift up to 50 pounds unassisted
• Valid driver’s license and reliable car

• Salary based on experience: $70,000 - $85,000 annually