Local Deputy Registrar - Vital Records Program (TLT/SDA)

Public Health - Seattle & King County Vital Records Program is seeking two (2) term-limited temporary (TLT) or Special Duty (SDA) Customer Service Specialist III’s (Local Deputy Registrar) to join its team. The Local Deputy Registrar is involved in a variety of detailed tasks and functions in support of issuing birth and death certificates. The program is fast-paced, generating a significant volume of work on a daily basis. Customers are engaged with face-to-face, by telephone, via mail, as well as through web-based resources. Customer Service Specialists are required to adhere to State and local regulations, policies, and procedures governing the maintenance, integrity, and release of vital records. There are no telework opportunities for this position., This position will be based at the King Street Customer Service Center located at 201 S Jackson St, Seattle, WA 98104. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. EXAMPLE OF DUTIES

• Provide expertise on the New Model Law for Vital Records customers.
• Issue and sell birth and death certificates using database systems, point-of-sale technology (POS), microfiche, micro cards, and archived book and ledger records, while ensuring compliance with State and local regulations, policies, and procedures governing those documents.
• Register all King County deaths according to Revised Code of Washington.
• Manage invoice orders in Sensitive Information Management System (SIMS) for Funeral Homes, SSA, Police Departments and other agencies.
• Backup purchasing and procuring goods and services.
• Perform end-of-day closing activities.
• Perform daily POS closing activities, preparing reports and deposits for accounting services according to cash handling policies and procedures.
• Backup incoming and outgoing mail, addressing quality assurance and ensuring accountability.
• Provide customer service by fulfilling orders and responding quickly and efficiently to all customer questions and concerns. Engage in troubleshooting to respond to inquiries and work to solve problems while ensuring compliance with established policies and procedures.
• Follow-up with customers when clarification is warranted.
• Assist funeral directors and families with requests for disposition review.
• Respond to potentially sensitive and volatile situations regarding medical examiner cases and vital records customer inquiries. Work effectively with the public utilizing problem-solving skills to manage situations and deal with people who may be distraught, angry, and/or grieving. Diffuse potentially volatile situations.
• Process over the counter and mail order fees using a POS system following established public health cash handling and accounting procedures. Issue receipts, balance checks and cash with orders, and assist in daily register closeout procedures.
• Perform data entry into a variety of logs and spreadsheets., * The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.
• If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

Essential to this position is the ability to work in a stressful, fast-paced environment with frequent interruptions, without the loss of efficiency and accuracy. This position is part of a team of Customer Service Specialists who are cross trained to fill in for others as needed. The Vital Records Program is in the East Lobby of the King County Customer Service Center on the 2nd floor in King Street Center.

Temporary opportunity. Term-Limited Temporary (TLT) positions are “at-will” positions but are eligible for benefits. This TLT is currently anticipated to last up to 12 months. However, funding sources for this work remain uncertain and dependent upon decisions actively being made at both the federal and local levels. As a result, the end date of this position may be adjusted based on those decisions. The County and the Department continue to work to secure long term funding sources. This vacancy can also be filled as a Special Duty opportunity. For Special Duty Assignment interest, you must be a Career Service, Career Service Exempt or other regular (non-temporary) employee in King County who has completed their initial County probation. You must have supervisor approval prior to taking a Special Duty Assignment. Note: This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months. Commitment To Equity and Social Justice Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation’s history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures. The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all - in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts. We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities., Typical work schedule is Monday through Friday, from 8:00 am to 4:45 pm. This is a non-exempt position and is subject to the provisions of the Fair Labor Standards Act and is eligible overtime.

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Guided by our “True North”, we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.