IT Support Specialist

DANDY MINI MARTS, INC.

Sayre, PA, United States

2 months ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$47,840.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Software Applications Information Systems Network Troubleshooting Microsoft Office Networking Basics Wireless Networks Computer Network Technologies Peripherals Computer Equipment Network Server

Job description

Responsible for resolving routine to complex information system issues relating to all technology including workstations, software applications, printers, network, servers, LAN connectivity, wireless networking
Take action and ownership to solve problems in response to queries and support tickets raised by business users
Ask questions to determine nature of problem
Run diagnostic programs to resolve problems
Walk customer through problem-solving process
Respond to queries either in person, email, messaging apps or over the phone
Install, modify, and repair computer hardware and software
Setup and Install computers and peripherals (Camera, Printers, Docks, scanners etc) for users and train new users
Evaluate and propose technology improvements under the direction of IT manager
Maintain and be responsible for hardware onsite to plan refresh cycles and propose budget
Write training manuals, document new processes and procedures
Run diagnostic programs to resolve problems
Perform other tasks assigned by IT manager

Requirements

Clear, professional, and friendly telephone/communication skills
Ability to work well individually, as well as in a TEAM environment.
Ability to communicate effectively with all TEAM members and clients.
Strong organizational skills: ability to multitask and prioritize in a fast-paced environment.
Demonstrates analytical and problem-solving skills, * Background in technology with experience in supporting Windows OS, hardware and software, printers, MS Office, and LAN/WAN issues.
Experience troubleshooting hardware and network problems.
Understanding of basic networking principles.
General technology troubleshooting skills.
Network troubleshooting background or understanding of network technology or telephony
POS system understanding.
Must have a valid driver’s license and ability to travel to store locations as required in PA and NY.
Represent yourself and TEAM Dandy positively and respectfully.
Standing or walking around premises for extended periods of time.
Requires frequent bending and reaching.
Requires lifting 10-20 pounds of weight frequently and lifts or maneuvers up to 50 pounds of weight on occasion.