Head of Technology

You’ll unify TMI’s technology footprint into one cohesive environment that drives revenue, operational excellence, and an exceptional end-to-end customer experience. The work blends strategy with hands-on leadership: you’ll set the roadmap and roll up your sleeves to deliver it, partnering across Marketing, Operations, Product, Sales, and Finance. In a high-SKU, high-mix, short-run manufacturing and mass-customization business, you’ll connect the systems that let us design, sell, produce, and ship at scale., Lift conversion, AOV, retention, product discovery, and checkout with Marketing & Product.

• Ensure the customer design/customizer tool renders and prints accurately across sizes and styles.

• Manage web performance, uptime, site speed, tagging, and A/B & multivariate testing.

ERP, Infrastructure & Operations

• Lead full PrintVis ERP implementation and adoption across production, planning, inventory, and fulfillment.

• Integrate ERP with e-commerce, CRM, analytics, and 3PL/WMS systems.

• Oversee cloud, networking, cybersecurity, end-user support, and IT operations.

• Automate to raise throughput and remove manual touchpoints.

Martech, CRM & Lifecycle

• Own the CRM/CDP/ESP stack powering lifecycle automation and segmentation.

• Grow repeat purchase and LTV via personalization, loyalty, and remarketing.

• Give Marketing accurate dashboards across CAC, LTV, ROAS, CVR, and attribution.

Data & Analytics

• Build the centralized data layer connecting ERP, ecommerce, CRM, and marketplaces.

• Deliver executive dashboards for forecasting, demand, behavior, and margin.

• Establish data governance and standard metrics company-wide.

Security & Governance

• Own the cybersecurity roadmap, access management, and compliance readiness.

• Lead incident response and business continuity.

• Create policies, standards, and training that scale with rapid growth.

Leadership & Collaboration

• Lead a small, high-impact internal team and strategically deploy vendors.

• Translate business needs into scalable, measurable solutions., * Improvements in conversion rate, AOV, repeat rate, and customer LTV.
• Reduced TACoS / ROAS waste through better data and attribution.
• On-time fully adopted PrintVis deployment.
• Improved fulfillment accuracy, lead time, and automation.
• Strong site performance - speed, uptime, and Core Web Vitals.
• Higher implementation velocity and measurable gains in security maturity.

8+ years leading technology for e-commerce, marketplace, on-demand manufacturing, or mass customization.

• Hands-on ownership of ERP + ecommerce + CRM/martech + data, end-to-end.

• A track record of growing revenue through technology - not just keeping systems running.

• Experience integrating cloud-based ERP with e-commerce platforms.

• Proven ability to manage vendors, contractors, and a small internal team.

Strong - plus

• POD / web-to-print / personalization platform experience.

• Shopify ecosystem depth and Amazon Seller Central technical integration.

• PrintVis or comparable ERP (Dynamics 365 BC, PrintIQ, EFI Pace, Radius, etc.).

• High-SKU, high-mix, short-run manufacturing experience.