Product Implementation Specialist

• Maintain and update the Vendor Grid, Vendor Hierarchy Grid, vendor tracking documentation, preferred vendor lists, and related vendor reference materials.
• Support new and renewing client implementations by documenting applicable vendors, vendor type, product applicability, client plan applicability, plan requirements, vendor notes, network IDs, and routing direction.
• Assist with network routing documentation by capturing approved routing direction, network hierarchy, claim type, pricer, benefit tier, and related operational notes.
• Track vendor additions, removals, changes, exceptions, and implementation-specific requirements through completion.
• Coordinate with cross-functional SMEs to confirm vendor availability, hierarchy placement, routing logic, product applicability, and implementation requirements.
• Review vendor and routing information for completeness and consistency prior to implementation handoff or downstream system updates.
• Prepare and distribute internal communications related to vendor grid updates, hierarchy changes, routing requirements, vendor implementation notes, and impacted downstream teams.
• Escalate unclear vendor routing, hierarchy, or implementation questions to the appropriate SME or leadership owner for direction.
• Asist with charitable activities and planning within the Operations and Implementation teams, as well as company-wide initiatives.
• Perform other projects and duties as assigned.

• Have a Bachelor’s degree or higher
• Minimum of 2-3 years of experience in vendor operations, implementation support, healthcare operations, network operations, sales operations, or a related operational support role, with demonstrated experience maintaining complex tracking documents, coordinating cross-functional requests, supporting implementation timelines, documenting system or routing requirements, and managing time-sensitive updates.

Skills and Abilities:

• Be proficient with Microsoft Office Suite, particularly Word and Excel
• Be detail-oriented
• Adept at understanding service contracts and operational implications
• Should be able to multitask effectively
• Demonstrate exceptional analytical, problem-solving, and decision-making skills
• Strong management, and decision-making skills
• Effective written and verbal communication skills

Tuition reimbursement, Parental leave, 401(k), Health insurance, Paid time off, Life insurance, Disability insurance, Paid holidays Full-time Remote in United States, What can Imagine360 offer you?

• Multiple Health plan options
• Company paid employee premiums for disability and life insurance
• Parental Leave Policy
• 20 days PTO to start / 10 Paid Holidays
• Tuition reimbursement
• 401k Company contribution
• Company paid ShortLong term Disability plus Life Insurance
• Professional development initiatives / continuous learning opportunities
• Opportunities to participate in and support the company’s diversity and inclusion initiatives