Product Support Specialist

• Receive and track approved product and pricing change requests.
• Validate request details, required approvals, effective dates, pricing rationale, and supporting documentation before updates are made.
• Update approved product, vendor, and PriceBooks records in Salesforce/Enforce accurately and timely.
• Maintain products, vendors, PriceBooks, and process documentation to support a reliable source of truth throughout the organization.
• Facilitate internal discussions and approvals for pricing concessions, pricing changes for new and existing products and vendors.
• Prepare and distribute internal communications related to approved product, vendor, and pricing changes, including go-live timing, impacted departments, system updates, and required downstream actions.
• Support quarterly and/or annual product and PriceBooks reviews by gathering current pricing information, identifying gaps or inconsistencies, coordinating SME reviews, and tracking required updates through completion.
• Provide backup coverage for existing product specialists, including responding to internal product and vendor questions, maintaining continuity during absences.
• Conduct research on proposed vendors prior to approval and implementation.
• Assist in creation of Vendor processes, creating written and visual process documentation and development of training materials related to products/services and related to vendor process and implementation.
• Responsible for ongoing maintenance of vendor library and preferred vendor lists
• Assist with charitable activities and planning within the Operations and Implementation teams, as well as company-wide initiatives.
• Other projects and duties as assigned.

• Have a Bachelor’s degree or higher
• Minimum of 2-3 years of experience in product operations, vendor operations, pricing administration, implementation support, sales operations, or a related operational support role, with demonstrated experience maintaining accurate records, coordinating cross-functional requests, supporting approval workflows, and managing time-sensitive updates.

Skills and Abilities:

• Be proficient with Microsoft Office Suite, particularly Word and Excel
• Be detail-oriented
• Adept at understanding service contracts and operational implications
• Should be able to multitask effectively
• Demonstrate exceptional analytical, problem-solving, and decision-making skills
• Strong management, and decision-making skills
• Effective written and verbal communication skills

3.33.3 out of 5 stars United States $55,000 - $60,000 a year - Full-time, Pulled from the full job description

• Tuition reimbursement
• Parental leave
• 401(k)
• Health insurance
• Paid time off
• Life insurance
• Disability insurance, What can Imagine360 offer you?
• Multiple Health plan options
• Company paid employee premiums for disability and life insurance
• Parental Leave Policy
• 20 days PTO to start / 10 Paid Holidays
• Tuition reimbursement
• 401k Company contribution
• Company paid ShortLong term Disability plus Life Insurance
• Professional development initiatives / continuous learning opportunities
• Opportunities to participate in and support the company’s diversity and inclusion initiatives