Senior Site Reliability Engineer (SRE)

node.js problem management Microsoft Azure DevOps & CI/CD java SDK Integration microservices architecture Latency Optimization splunk

• The Senior Site Reliability Engineer (SRE) is a hands-on role responsible for the availability, performance, and end-to-end observability of QSR digital platforms across Mobile (iOS/Android), Web, and POS systems.
• This role is part of the Observability team and works closely with mobile, web, and backend engineering teams to ensure full visibility into customer journeys and user experience.
• The focus is on building and operating Real User Monitoring (RUM), synthetic monitoring, and end-to-end telemetry correlation using Splunk and SignalFx, ensuring issues are detected before customer impact. This is not a monitoring-only role-it requires active involvement in instrumentation, release observability, and reliability engineering., * Define and enforce SLIs, SLOs, and error budgets for critical customer journeys (ordering, checkout, payments)
• Own end-to-end observability across Mobile, Web, and POS platforms
• Implement and operate RUM and synthetic monitoring for customer-facing journeys
• Build mobile-first monitoring coverage including app performance, crash rates, API performance, and user journey tracking
• Use Splunk and SignalFx to design dashboards, detectors, and actionable alerts
• Enable correlation across mobile CDN API backend systems using logs, metrics, and traces
• Partner with engineering teams for instrumentation, SDK integration, and embedding observability into releases
• Analyze telemetry to detect post-release issues, device/OS-specific failures, and network degradation
• Lead response for P1/P2 incidents and drive root cause analysis
• Automate operational toil and improve reliability, * Clear visibility into mobile, web, and POS customer journeys
• Issues identified before customer complaints or app store feedback
• Strong, low-noise user-impact-driven alerting
• Reduced crash rates, latency, and checkout failures
• Observability embedded into every release

• Strong experience with Splunk (logs, dashboards) and SignalFx (metrics/APM)
• Hands-on with RUM and synthetic monitoring tools
• Experience with mobile observability (iOS/Android), including performance monitoring and crash analysis
• Strong understanding of distributed systems and microservices (Java, Node.js)
• Experience with Azure (AKS, App Services, APIM)
• Ability to correlate frontend issues with backend services
• Experience with CI/CD pipelines and observability in release processes

The pay range that the employer in good faith reasonably expects to pay for this position is $36.98/hour - $57.79/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.