Senior Security Analyst (CIAM)

We are looking for an experienced Senior Security Analyst with expertise in Customer Identity and Access Management (CIAM), Multi-Factor Authentication (MFA), Passkeys, FIDO2/WebAuthn, and Transmit Security. The ideal candidate will provide production support, troubleshoot authentication issues, and collaborate with application teams to ensure secure and seamless identity management solutions. Must-Have Technical Skills Identity & Access Management

• Customer Identity and Access Management (CIAM)
• Identity & Access Management (IAM)
• Multi-Factor Authentication (MFA)
• Authentication & Authorization

Authentication Technologies

• Passkeys
• FIDO2
• WebAuthn
• Passwordless Authentication
• Device Registration
• Device Binding

Security Platforms

• Transmit Security
• Transmit BindID

API & Integration

• REST APIs
• API Troubleshooting
• JSON

Production Support

• L1.5 / L2 Production Support
• Incident Management
• Root Cause Analysis (RCA)
• Log Analysis
• Monitoring

Tools & Methodologies

• Jira / ServiceNow
• Splunk / ELK (Preferred)
• Agile / Scrum

Roles & Responsibilities

• Provide L1.5/L2 production support for migration from Transmit BindID to Passkey authentication.
• Troubleshoot passkey enrollment, authentication failures, device registration, and user access issues.
• Analyze and resolve WebAuthn and FIDO2 protocol-related issues.
• Investigate device binding, credential synchronization, and cross-device authentication problems.
• Monitor production incidents, analyze application logs, and troubleshoot REST API transactions.
• Collaborate with application teams, platform administrators, security teams, and vendors to resolve production issues.
• Support migration activities from legacy authentication methods to passwordless authentication.
• Perform root cause analysis (RCA) for authentication and access-related incidents.
• Ensure high availability and reliability of authentication services.
• Participate in on-call rotations and provide customer-facing production support.
• Maintain technical documentation, knowledge articles, and incident reports.
• Follow security best practices and organizational compliance standards., The Senior IT Business Analyst works as a liaison among stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, policies and infor…
• 14 days ago, The Senior IT Business Analyst (Customer Identity) works as a liaison among stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processe…
• 14 days ago +

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 8-10 years of experience in Identity & Access Management or Cybersecurity.
• Strong knowledge of CIAM and modern authentication technologies.
• Hands-on experience with MFA and passwordless authentication.
• Experience supporting production environments.
• Excellent troubleshooting and analytical skills.
• Strong verbal and written communication skills.
• Ability to work in Agile and customer-facing environments.

Nice-to-Have Skills

• OAuth 2.0
• OpenID Connect (OIDC)
• SAML
• JWT
• Azure AD / Microsoft Entra ID
• Okta
• Ping Identity
• ForgeRock
• Splunk
• ELK Stack
• CyberArk
• ServiceNow
• AWS or Azure Cloud Security
• Identity Governance & Administration (IGA)

Greenfield Talent

• Cleveland, OH