Communications Technology Manager

JOB The purpose of this position is to manage and maintaininternal and external technological communications. This position is the Town’s expert and champion for information technology initiatives and is responsible for evaluating complex issues and working with staff and leadership on implementing resolutions. The role will bridge the gap between a complex digital environment and the users. Distinguishing Features of the Class This position will focus on hardware and software management, technical support, troubleshooting, vendor liaison, information technology communications and coordination and recommendations regarding network and cybersecurity services provided by the Town’s external IT vendor. The position should keep the Town in line with the latest practices to improve work efficiencies such as the implementation of artificial intelligence while working to understand communication challenges faced by all stakeholders and providing ongoing oversight, maintenance, and innovation in information technology practices, with an emphasis on educating users and working collaboratively with departments to improve communications. The work is performed under the general supervision of the Enterprise Systems Administrator.

Hiring Salary Range is anticipated to be: $65,652 to $68,934 EXAMPLE OF DUTIES

• Manage and update website content, structure, and functionality; enhance website usability and accessibility
• Guide the design and use of programs and applications to ensure information is organized, up to date and easily accessible (i.e. website and similar outfacing applications).
• Support and help create content including news, announcements, and program information
• Assist staff with basic technical issues and coordinate with external IT providers for advanced support (logins, email, printers, device setup)
• Recommends efficient methods of utilizing software (i.e. Cityworks, Office Suite, Website, etc.)
• Manage and support Phone System, and other related technology devices.
• Manage Audio/Visual controls and operating equipment during Town meetings
• Support internal systems and tools (e.g., Cityworks, Adobe Creative Cloud, FMS)
• Assist with basic updates, user support, and coordination as needed Work with employees on set-up of new computers on the Town’s network.

Graduation from an accredited college or university with a GIS, information technology or similar technology related bachelor’s degree. Additional years of experience in a closely related field that provides the knowledge, skills and abilities necessary to perform the essential functions of the position may be substituted for advanced degree.

Experience Two years of increasing responsible experience in technological support, website content creation, communications, and standard computer processing. Experience as a supervisor and/or working as a team leader is preferred.