IT Communications & Policy Specialist

The Organization is seeking a qualified IT Communications & Policy Specialist responsible for developing, editing, and maintaining a wide range of technical and administrative documents, ensuring clarity, accuracy, and compliance with applicable policies, procedures, and regulatory requirements.

Selected IT Communications & Policy specialist will work closely with both technical and non-technical stakeholders to translate technical information into clear, concise, and user-friendly documentation. Deliverables may include standard operating procedures, process guides, training materials, and reports, workflow documentation, and other written products necessary to support mission requirements.

Position Responsibilities

· Compose IT policy documents from ideation through approval and publishing,

· Gather requirements from technical and administrative staff,

· Document procedures and technical information,

· Draft internal newsletter, FAQs, change support materials, and other content to improve awareness and understanding,

· Perform grammatical and style editing on documents,

· Drive a collaborative document editing process with Track Changes, comments, review meetings, and asynchronous review periods,

· Collect input through surveys and interviews, as well as extracting relevant information from previously written material,

· Prepare briefing materials for technical and executive audiences,

· Contribute to communication strategies, and Update Intranet content,

· Analyze the effectiveness of communications to recommend changes or improvements,

· Collaborate with staff to develop communications for specific groups and/or projects,

· Assist in developing communications and training deliverables,

· Collaborate with the Communications and Marketing Team to ensure consistency in branding and style, and other duties as assigned.

· Experience writing computer use or similar IT governance policies,

· Experience with interviews, surveys, and requirements collection,

· Experience creating policies, communications, presentations, reports, and other supporting documents for technical and non-technical audiences,

· Familiarity with relevant technical terminology,

· Knowledge of Project Management, IT Service Management/ITIL, or Organizational Change Management preferred,

· Knowledge and experience in the development and implementation of communication plans preferred,

· Experience using Microsoft Office applications,

· Experience with Adobe Creative Suite preferred,

· Experience using an email marketing tool such as GovDelivery or Adobe Campaign preferred, and

· Previous experience working at or delivering consulting services to the House is preferred.

· Bachelor’s degree in a related field,

· Advanced degree in English, Business Administration, Computer Science, Information Technology, Management Information Systems, or similar is preferred