IT Specialist

• Manage the organization’s technology inventory through EZOffice.
• Prepare, deploy, label, distribute, maintain, and retire staff and student devices.
• Troubleshoot and repair hardware, software, and application issues.
• Manage Apple School Manager, Apple Configurator, and Mosyle.
• Configure staff devices, printers, and peripherals.
• Maintain accurate inventory records and replacement schedules.

Help Desk & Technical Support

• Serve as the first point of contact for staff technology support
• Resolve technology issues promptly or coordinate with vendors when escalation is required.
• Diagnose hardware, software, networking, and account access issues.
• Document recurring issues and identify opportunities to improve support systems.

Systems Administration

• Create and manage user accounts, permissions, program rosters, and system access.
• Support implementation and maintenance of instructional and operational software platforms.
• Coordinate with vendors to troubleshoot and resolve system issues.
• Monitor platform performance and proactively identify problems before they impact staff or students.

Campus Technology Support

• Conduct regular campus technology walkthroughs.
• Monitor classroom technology functionality.
• Coordinate device replacement and repairs.
• Monitor internet connectivity and coordinate with service providers as needed.
• Support technology readiness for major school events, testing, and instructional initiatives.

Training & Continuous Improvement

• Lead technology onboarding for new staff.
• Provide ongoing technology training and coaching.
• Develop user guides and technology resources.
• Recommend improvements that increase efficiency, reliability, and user experience.

Safety & Security

• Monitor GoGuardian and other student safety tools.
• Support technology security best practices.
• Assist with device security, software updates, and asset protection.
• Help ensure compliance with organizational technology policies.

• Strong customer-service mindset with a commitment to responsive support.
• Excellent troubleshooting and problem-solving skills.
• Experience supporting Windows, macOS, iPads, and cloud-based applications.
• Experience managing technology inventory and mobile device management platforms (Mosyle, Apple School Manager, or similar preferred).
• Working knowledge of Google Workspace and Microsoft Office.
• Strong organizational skills and attention to detail.
• Ability to communicate technical concepts clearly to non-technical users.
• Ability to prioritize multiple requests in a fast-paced school environment.
• Excellent interpersonal skills and ability to build strong relationships with staff.
• Valid Arizona IVP Fingerprint Clearance Card.