IT Specialist

'47 BRAND, LLC

Westwood, MA, United States

3 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Compensation

$60,000.0 - $80,000.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Windows Active Directory Apple Mac Systems Software Applications VMware ESX Servers Networking Hardware Internet Protocol Security (IP SEC) Virtual Private Networks (VPN) Microsoft Office Networking Basics Network Diagrams Network Connections

+5 more

Software Engineering Software Systems Virtual Local Area Networks Office365 Information Technology

Job description

To help maintain the ‘47 Brand infrastructure and related systems on a daily basis. Must provide timely feedback to all time sensitive issues in a professional structured manner. Provide technical support to users by researching and answering questions; troubleshooting problems; maintaining workstation and LAN performance. The scope of responsibilities includes all locations of ‘47 Brand including remote users and international locations. Reports into the Manager of Information Technology.

Software

Assist in supporting all corporate applications
Conduct monthly updates on all software; remote software as required
Assist in maintaining an inventory of all software

Infrastructure

Assist in maintaining corporate infrastructure, including network connectivity, internet access, e-mail, telephone, mobile devices, printers, faxes etc.
Assist in installing and improving computer software and network equipment
Assist in maintaining an inventory of all hardware and other IT components
Assist in maintaining corporate network diagrams of all locations
Perform new PC/Mac replacements in accordance with company standards

New Hire Procedure

Conduct new hire set-up in all facets; computer, telephone, software, desk connections etc.

Help Desk

Assist end users in resolving hardware and software issues in timely fashion
Provides highest level of service to all employees
Accurately log all requests in helpdesk system
Provide weekly feedback to manager on project status and equipment needs

Requirements

1-3 years’ experience in a similar IT role supporting at least 50 employees
Excellent organizational skills
Ability to work in a fast-paced environment and multi-task assignments
Capable of working independently with little direction as well as part of a team
Ability to work in and document trouble tickets with help desk system
Proficient with MS Office, general networking, Active Directory/Exchange/O365, MACOSx, Windows 7 OS, Windows 10 OS
Preferred knowledge with VLANs, IPSec, VPN, VMWare ESXi
Demonstrated critical thinking and problem-solving skills
Strong attention to detail