IT Operations Support Analyst - Infrastructure Operations Center

Denken Solutions

Atlanta, GA, United States

about 1 month ago

Role details

Contract type

Permanent contract

Employment type

Part-time (≤ 32 hours)

Experience level

Expert

Experience required

5 years minimum

Compensation

$72,800.0 - $83,200.0

Working hours

Shift work

Job source

www.indeed.com

Tech stack

Microsoft Windows CA Workload Automation Ae Batch Processing Unix Customer Information Control System (CICS) Information Systems Databases IBM DB2 Distributed File Systems Disaster Recovery Distributed Systems Microsoft Exchange Server

+21 more

Monitoring of Systems Job Control Language (JCL) IBM Mainframe IBM WebSphere MQ Internet Information Services (IIS) Information Technology Operations Job Entry Subsystem 2/3 Job Scheduling Mainframes Microsoft SQL Server Windows Servers Oracle Databases Oracle (Applications) Web Applications Z/OS Tso/ispf Enterprise Software Applications Information Technology Data Management Network Server Control M

Job description

Schedule: Hybrid

24x7x365 Operations Center (Fixed, Non-Rotating Schedule)Monday through Thursday, 9pm ET to 7a ET, 10 hours long shift.We are seeking an experienced IT Operations Support Analyst to join the Infrastructure Operations Center (IOC). This role is responsible for monitoring, supporting, troubleshooting, and maintaining enterprise infrastructure across distributed computing environments, including IBM Mainframe, Windows, Unix/Linux, storage, databases, and enterprise applications.

This position serves as the first line of support for enterprise infrastructure, ensuring the availability, stability, and performance of business-critical systems while working closely with internal technology teams and external vendors.

Responsibilities

Monitor enterprise infrastructure using event management and monitoring tools.
Perform first-level diagnosis, troubleshooting, and resolution of infrastructure incidents.
Monitor and support:
IBM Mainframe environments
Windows servers
Unix/Linux servers
Web applications
Enterprise storage
Oracle and SQL Server databases
Monitor production batch processing across both Mainframe and distributed environments.
Perform first-line recovery of application failures and abnormal terminations (abends).
Monitor backup and disaster recovery processes for mission-critical applications.
Escalate and coordinate infrastructure issues with internal teams, vendors, and service providers.
Maintain detailed incident documentation, troubleshooting notes, and resolution records.
Identify opportunities to improve operational procedures, monitoring tools, and support documentation.
Participate in on-call support and critical event response as needed.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or a related field or equivalent experience.
Approximately 5+ years of experience supporting enterprise infrastructure, systems operations, or mainframe environments.
Previous experience working in a 24x7 operations center is highly preferred.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced production environment.

Technical Skills

Infrastructure

Windows Servers (Physical, Virtual, and Clustered)
Unix/Linux Servers
Microsoft Exchange
SQL Server
Oracle Database
Internet Information Services (IIS)
Distributed File System (DFS)
Enterprise Storage

IBM Mainframe

z/OS
MVS Console
CICS
IDMS
DB2
TSO/ISPF
JCL
JES2
MQ Series
OPS/MVS

Enterprise Scheduling & Production Support

CA Jobtrac
AutoSys
BMC Control-M
Connect:Direct
vDirect

Monitoring & Event Management

Oracle Unified Assurance (OUA)
Enterprise infrastructure monitoring tools
Batch processing and production support

Desired Skills

Experience with enterprise monitoring and event management.
Infrastructure troubleshooting across both Mainframe and distributed systems.
Production application support.
Batch job scheduling and automation.
Disaster recovery monitoring.
Incident management and documentation.
Vendor coordination and escalation management.
Strong customer service mindset.
Excellent attention to detail.
Ability to work independently and collaboratively., * Hybrid work arrangement.

Benefits & conditions

4.64.6 out of 5 stars Atlanta, GA 30308 $35 - $40 an hour - Contract, * Infrastructure Operations Center operates 24x7x365.

Fixed, non-rotating schedule.
Occasional extended hours, on-call support, and shift coverage required during critical production events.
NERC/CIP access required.

Pay: $35.00 - $40.00 per hour