Mainframe Console Operations SME (3rd Shift)

Day-to-Day:

• Monitor and manage mainframe console operations in a 24x7 production environment

• Lead incident resolution and escalation for infrastructure and application failures

• Execute and oversee batch processing and online system operations

• Diagnose and resolve mainframe performance and stability issues

• Coordinate with cross-functional teams to support infrastructure deployments and changes

• Ensure minimal disruption to service delivery and SLAs

• Support system IPLs, recovery processes, and operational procedures

• Maintain and utilize monitoring tools to proactively identify issues

• Train and mentor team members on mainframe operations and best practices

• Participate in projects and initiatives to improve operational efficiency and automation

• Communicate effectively with technical teams, management, and vendors, Insight Global is seeking a Mainframe Console Operations SME (3rd Shift) for a leading financial services client. This role is responsible for supporting mission-critical mainframe environments, ensuring system stability, and minimizing service disruptions. The ideal candidate will bring deep technical expertise in mainframe operations, strong problem-solving skills, and the ability to lead incident resolution in high-pressure situations. This individual will collaborate across infrastructure and application teams to maintain operational excellence while contributing to modernization and automation initiatives within a complex enterprise environment.

Must-Haves:

• 5+ years of console operations experience in a large-scale, multi-platform data center

• Expert knowledge of mainframe environments (z/OS) and infrastructure operations

• Hands-on experience with JES2/JES3, MVS commands, and console operations

• Strong experience supporting CICS environments

• Knowledge of mainframe monitoring tools (MainView, Omegamon, Tivoli, SA/zOS, OPS/MVS, NetView, etc.)

• Experience with IPL and POR procedures

• Working knowledge of VTAM/SNA

• Experience with ticketing systems (BMC Remedy)

• Strong understanding of incident management, escalation, and service recovery

• Ability to operate effectively in high-pressure, critical production environments

Proven ability to act as a subject matter expert (SME) and lead problem resolution Plusses:

• ITIL certification or strong ITSM process knowledge

• Experience in a financial services environment

• Experience with automation or modernization initiatives

• Strong MS Office skills (Excel, Word, Outlook)