Helpdesk Co-ordinator

The initial principle duties will include:

• Handle telephone and email queries from clients and engineers.
• Logging of all reactive maintenance callouts.
• Allocation of the correct engineers and subcontractors, see that tasks are completed within specific timescales.
• Monitor incoming procurement requests and source efficiently.
• Creating and submitting quotations.
• Effectively invoicing all works completed.
• Ensure engineers complete time sheets and job cost responses.
• Partnering with fellow colleagues - contract managers, department managers, with open communications, to become a high performing team, providing the ultimate customer experience.
• Develop positive working rapport with internal and external labour.
• Build a positive relationship with suppliers.
• Collaborating with clients, procurement and engineers and subcontractors to plan jobs.
• Interact and interface with clients regarding any queries or issues, handling any customer complaints in line with our policy.
• Produce reports from our internal CAFM system and client portals.
• Monitor client portals and ensure High KPI performance.

Training -

Access to Premier Academy, which is our bespoke online training platform to ensure our staff get the best start to their employment with Premier.

Are you Passionate about making a difference to where you work? If so this job may be for you.

As well as all the above the candidate should be passionate and dedicated. The post holder will be self-reliant, well organized and totally driven by quality and customer satisfaction. The ability to motivate and inspire employees is essential so that excellent team working practices thrive.

We rely on our Premier People to deliver the best possible service to our customers. Each and every team member at Premier Support Services has the ability to make a difference and their contribution are valued and recognised. If this sounds appealing to you, please get in touch!

• Please only apply for this role if you have Maintenance or FM Experience with a minimum of 2 years., * Maintenance: 2 years (preferred)
• Customer service: 1 year (preferred)

Pulled from the full job description

• Referral programme
• Company pension
• Health & wellbeing programme, Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

• Company pension
• Health & wellbeing programme
• Referral programme