Helpdesk Supervisor

• To provide an on-site effective and professional helpdesk service to the contract
• Support the helpdesk by receiving calls, logging on to the FM Support System, feeding through to operational staff and reporting back to the end-user/customers.
• Monitor call activity and produce call volume reports
• Provide administrative support to the department including dealing with telephone, written and personal enquiries. Escalate any reported sickness/absence and find cover
• Assist in the preparation of reports and documents as required, maintaining confidentiality at all times.
• Working 40 hours per week from 08:00 to 17:00, Monday to Friday

• Experience in a FM environment in a similar role is essential
• Must have excellent customer service, communication and organisational skills together with a flexible approach
• Must have experience of leading and supervising a team and a good understanding of Health & Safety procedures
• Must be proficient in Microsoft and have an excellent telephone manner, previous experience of Maximo or another CAFM system would be a plus

(part of GROUPE BOUYGUES) 3.33.3 out of 5 stars Ealing Permanent, Full-time, Pulled from the full job description

• Referral programme
• Annual leave
• Employee discount
• Employee assistance programme
• Cycle to work scheme
• Discounted gym membership, Equans currently has an exciting opportunity for a full-time Helpdesk Supervisor to join our Facilities Management team at the University of West London in Ealing. This is a permanent position working 40 hours per week from 08:00 to 17:00, Monday to Friday. On offer is a competitive salary and benefits package., * 24 days annual leave (+ public holidays)
• Life Cover equivalent to X1.5 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Opportunities for career advancement and professional development.
• Supportive work environment with a focus on teamwork and collaboration.

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.