IT Makerspace Support Technician

Under direct supervision from the IT Systems Manager and general supervision from the IT Director, the IT Makerspace Support Technician provides technical and operational support for District-wide makerspace services. This position assists with a variety of tasks, including equipment setup, basic troubleshooting, and program support., * Assists with supporting makerspace services across the District and stays aware of relevant tools and technologies used in makerspace environments.

• Provides first-level technical support for makerspace equipment, software, and user issues.
• Assists various departments with the implementation of makerspace services following established standards and procedures.
• Assists with the procurement, inventory, setup, and deployment of program hardware and software.
• Supports staff and patrons in the basic use of makerspace hardware and software, following established guidelines.
• Assists with the preparation and distribution of training materials and documentation.
• Performs routine maintenance and updates on software, firmware, and equipment under direction.
• Troubleshoots basic equipment issues and escalates complex or recurring problems to higher-level IT staff or vendors.
• Coordinates with vendors for support and repair of equipment as directed.
• Assists with the setup and support of makerspace programs, workshops, and activities.
• Supports informal learning environments for youth and teens by helping maintain a functional and safe workspace.
• Uses and maintains makerspace software and hardware following established procedures.
• Provides status updates and reports issues to the IT Systems Manager or IT Director.
• Operates Library District vehicles as required.
• Performs other duties as assigned.

CORE COMPETENCIES: *

• Customer Service
• Technical Support
• Basic Equipment Troubleshooting
• Robotics (including LEBO Robots, WeDos, and EV3s)
• Adobe Creative Suite
• Apple hardware and software solutions
• Coding, 3D modeling and printing, and graphic design (foundational knowledge)

Required: Associate’s degree in Information Technology, Computer Science, or a closely related field Preferred: N/A

Experience:

Required: One (1) year of experience using and working with equipment normally found in a makerspace (3D printers, audio/video editing and recording software, Apple software and hardware, etc.). Preferred: N/A

License or Certification:

Required: Possess, or have the ability to obtain, a valid Nevada Driver’s License at the time of hire. Preferred: N/A

Physical Requirements:

Essential and marginal functions may require frequent light lifting (5 - 10 pounds) and moderate lifting (12 - 20 pounds); occasional heavy lifting or moving (50 - 100 pounds); frequent bending, stooping, reaching, and pushing; the continuous operation of hand or power tools to very exacting tolerances, calling for full coordination of sensory and manipulative ability; and standing or utilizing a keyboard for extended periods of time.

ADDITIONAL KNOWLEDGE, SKILLS, & ABILITIES:

• Basic understanding of makerspace environments and STEAM concepts
• Familiarity with makerspace equipment and technologies
• Basic knowledge of video/audio production tools and equipment
• Working knowledge of business English spelling, punctuation, and grammar.
• Skill in the safe use of hand and power tools under supervision
• Ability to work collaboratively in a team environment
• Ability to learn and apply new technologies with guidance
• Ability to follow established procedures and safety guidelines
• Ability to explain basic technical concepts to non-technical users
• Ability to assist users in the operation of makerspace equipment and tools
• Ability to complete 3D printing certifications within 6 months of hire date

Pulled from the full job description

• Tuition reimbursement
• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Paid holidays, The pay range for this position is $30.28 to $40.57 per hour. Pay typically begins at the minimum of the pay range, and employees are eligible for annual merit and COLA increases per District policy. This is a full-time (40 hours per week), FLSA non-exempt position., Monday: 7:30 AM - 4:00 PM Tuesday: 7:30 AM - 4:00 PM Wednesday: 7:30 AM - 4:00 PM Thursday: 7:30 AM - 4:00 PM Friday: 7:30 AM - 4:00 PM * This schedule may be subject to change based on the needs of the Library District.

Benefits:

• Medical, dental, vision, and life insurance.
• Nevada Public Employees Retirement System (PERS).
• 14 paid holidays, plus 1 additional floating holiday per year.
• Paid vacation (18 days per year) and sick time (12 days per year).
• Tuition reimbursement.
• For more details about employee benefits, please see https://thelibrarydistrict.org/benefits/

Pay Range: USD $30.28 - USD $40.57 /Hr. Position Type: Full-Time Category: IT Job Location: Windmill Service Center Location : Address: 7060 W. Windmill Lane