Technical Support Engineer

In this role, you will support customers by investigating technical issues, troubleshooting platform behavior, and ensuring a smooth onboarding experience. You will work closely with internal engineering and operations teams while communicating directly with customers via phone and email to resolve issues efficiently., * Provide technical support to customers via phone and email.

• Troubleshoot platform issues using browser Developer Tools (Network and Console).
• Investigate customer-reported issues and identify root causes.
• Review and update records within internal administrative platforms.
• Monitor workflow status and validate transaction progress.
• Troubleshoot issues involving third-party integrations and external verification services.
• Investigate API requests and asynchronous system processes.
• Escalate software bugs to the engineering team with detailed findings and reproduction steps.
• Collaborate with Product, Engineering, and Operations teams to resolve complex technical issues.
• Maintain accurate documentation of support cases and resolutions.
• Deliver an exceptional customer experience through professional and timely communication.

This role is ideal for someone who enjoys problem-solving, has strong communication skills, and is comfortable working with web applications, administrative platforms, and API-driven systems., * Previous experience in Technical Support, IT Support, Customer Support, or a similar role.

• Strong troubleshooting and analytical skills.
• Basic understanding of HTML, CSS, and JavaScript.
• Familiarity with browser Developer Tools (Chrome DevTools, Network & Console tabs).
• Basic understanding of REST APIs and JSON.
• Familiarity with relational databases and administrative web applications.
• Understanding of asynchronous workflows and system processes.
• Excellent verbal and written English communication skills.
• Strong organizational skills and attention to detail.
• Ability to explain technical concepts to non-technical users.
• Ability to manage multiple priorities in a fast-paced environment., * Experience supporting SaaS platforms.
• Experience working with Django Admin or similar administration interfaces.
• Familiarity with API integrations and third-party services.
• Basic SQL knowledge.
• Experience working with ticketing systems.
• Previous experience supporting logistics, transportation, compliance, or fleet management platforms is a plus., * Django Admin
• Browser Developer Tools
• REST APIs
• JSON
• HTML / CSS / JavaScript
• SQL Databases
• Third-Party API Integrations
• SaaS Administration Platforms