Front Desk/Clinic Receptionist / Customer Service / Clinic Welcome Specialist (Part-Time)

• Patient Welcome & Intake: Greet patients arriving at the Sexual Health Clinic, verify appointment schedules and register walk-ins, monitor drop-in workflows, and provide required non-clinical intake paperwork in a warm, affirming manner.
• Clinic Operations Support: Maintain a clean, organized, and professional waiting room experience. Answer incoming clinic phone calls, take messages, and respond to non-clinical inquiries.
• Resource Preparation: Assist with the non-clinical assembly, preparation, and inventory monitoring of prevention materials, safer-sex kits, and educational resources.
• Flow Coordination: Work closely with the clinical team (APRN, RN, Wellness Navigators, Engagement Specialist) to ensure a seamless and discrete client handoff from check-in to clinical care.
• Maintain Boundaries: Strictly refer all medical, diagnostic, and clinical questions directly to licensed medical staff. Maintain absolute adherence to client confidentiality and HIPAA guidelines.

Do you enjoy making people feel welcome? Are you someone who naturally puts others at ease during stressful or unfamiliar situations? Are you seeking a part-time job with set regular hours each week?, This is an excellent opportunity for someone with experience in customer service, hospitality, customer service, or medical office reception who enjoys working with people and wants to make a meaningful impact in the community. Our Sexual Health Clinic provides affirming, status-neutral care, including HIV testing, STI screening and treatment, PrEP, PEP, and other prevention services for adults throughout South Florida., * Education: High school diploma or equivalent required.

• Experience: At least 1-3 years of professional experience in customer service, hospitality services, front-desk reception, or a related public-facing role.
• Skills: Strong basic computer literacy (MS Word, Excel, digital scheduling platforms, and accurate data entry).
• Discretion: Proven capability to handle highly sensitive, personal health information with the utmost discretion, empathy, and professional boundaries.
• Mandatory Level 2 Background Check: Pursuant to Florida law (§408.809, F.S.), this position requires a Level 2 background screening. Prospective employees must submit to fingerprinting and be found eligible by the Agency for Health Care Administration (AHCA) Care Provider Background Screening Clearinghouse. For more information on screening requirements and your rights, please review the AHCA Background Screening Resources.

Preferred (Not Required) Qualifications

• Associate degree in hospitality, customer service, medical office operations, or health administration is a plus.
• Prior experience working within a healthcare setting, medical front office, or public health non-profit.
• Familiarity with or lived experience working with both the LGBTQ+ community and individuals who may not identify as LGBTQ, including populations disproportionately impacted by HIV/STIs and those without resources to cover the costs of care.
• Prior training or familiarity with trauma-informed care and harm reduction frameworks.
• Bilingual English/Spanish skills are a major plus., * [MANDATORY QUESTION - APPLICATIONS LEAVING THIS BLANK WILL NOT BE CONSIDERED] Are you willing and able to successfully complete a Level 2 criminal background screening prior to employment, in accordance with Florida AHCA requirements? Please reply with YES or NO.
• [MANDATORY QUESTION - APPLICATIONS LEAVING THIS BLANK WILL NOT BE CONSIDERED] How many years of professional experience do you have in customer service, hospitality services, or front-desk reception? Please enter a number.
• [MANDATORY QUESTION - APPLICATIONS LEAVING THIS BLANK WILL NOT BE CONSIDERED] This role operates directly inside an intimate, status-neutral sexual health clinic specializing in HIV/STI screening, treatment, and prevention. Please rate your level of comfort working in an open, sex-positive environment with diverse populations who will be seeking services for private sexual health support. (Type: Highly Comfortable, Comfortable, Somewhat Uncomfortable, or Uncomfortable).

• Salary: $16 - $18 per hour
• Schedule: Fixed clinic hours: Tuesday & Thursday (12:00 PM - 8:00 PM) and Saturday (12:00 PM - 4:00 PM). Hours are non-negotiable - schedule is as posted.
• Status: Part-time, 20 hours per week (non-exempt/hourly)

The Pride Center at Equality Park is a vibrant community hub dedicated to serving the diverse community in South Florida, with staff having expertise in serving members of the LGBTQ+ population and their allies. Since its inception, The Center has provided a welcoming space that promotes inclusion, health, education, and social connection for over three decades.