Help Desk Specialist

Fable Health is seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff. This is a direct-hire opportunity supporting internal users with account access, healthcare applications, EMR/EHR systems, email, VPN, connectivity, and basic hardware/software issues in a HIPAA-regulated environment., * Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.

• Provide first-level technical support for common IT issues, including password resets, account lockouts, EMR/EHR access issues, healthcare application support, VPN, email, connectivity, software, and basic hardware problems.
• Follow documented procedures, knowledge base articles, and internal support workflows to troubleshoot and resolve user issues.
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
• Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed.
• Deliver professional, patient, and customer-focused support to users of all technical skill levels.
• Assist with basic user account setup, access changes, and application support as needed.
• Support increased ticket or call volume during peak periods, system updates, and special projects.
• Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies.

The ideal candidate has strong customer service skills, hands-on technical troubleshooting experience, and the ability to communicate clearly with users of all technical skill levels., * High school diploma or GED required; associate degree in Information Technology, Computer Science, or a related field preferred.

• HIPAA compliance training required.
• 1+ year of IT help desk, service desk, technical support, or related experience preferred.
• Experience supporting users in a healthcare, clinical, medical office, or regulated environment strongly preferred.
• Basic understanding of Windows, email, user accounts, password resets, VPN, and common business applications.
• Experience with EMR/EHR systems, healthcare applications, or clinical software preferred.
• Strong verbal and written communication skills.
• Customer-first mindset with the ability to remain calm, professional, and helpful under pressure.
• Strong attention to detail and ability to accurately document support activity.
• Ability to handle confidential information with professionalism and discretion., The ideal candidate is a dependable, service-oriented IT professional who enjoys helping users solve technical problems. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are important.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Health savings account
• Flexible schedule, * 401(k) matching
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off