Guild - Human Resources Information Systems (HRIS) Specialist (SY26-27)

The hours for this position are 9-5pm, and it works 8 hours per day. This position does not participate in the summer Friday and between Christmas and New Year early release days., Human Resources Information System Specialist will serve as the initial Tier 2 point of contact for BPS employees in providing assistance to help them fulfill their responsibilities, including documenting, tracking, and resolving inquiries in a standardized manner, with the goal of delivering excellent customer service to end-users, including but not limited, supporting all employees, HR Managers, RC Managers, Department Heads, Principals and timekeepers with salary lane changes, step increases, career awards, terminations, reconciliations for accrued time, all Employee Information Services related functions that require direct entry into PeopleSoft. The HRIS Specialist will also provide support with position management adjustments., * Review, analyze and enter requests for salary lane changes, step increases, career awards, terminations, reconciliations for accrued time, all ‘Employee Information Services’ related functions that require direct entry into PeopleSoft.

• Review, analyze and enter request for internal and external service step adjustments
• Review, analyze and enter requests for tuition reimbursement
• Provide support with position management adjustments
• Benefits Service Date, BPS History and Seniority Updates
• Employee class updates,
• Provides customer satisfaction through effective and timely resolution of inquiries. Ensures requests designated as high priority receive an immediate response or are routed to the supervisor.
• Informs callers about Human Resources policies and procedures with assistance from supervisor as appropriate.
• Researches questions or concerns and escalates issues to appropriate personnel for resolution when appropriate. Makes each interaction a teaching opportunity by promoting future use of online services.
• With supervisory approval, develops instructional documentation such as, but not limited to FAQs and other knowledge management materials. May work with the DoIT/OiiT team to update content on the Hub Help Center site, citywide kiosks, training information, etc.
• Fulfill request for personnel file copies
• Support with request for files for compliance audits
• Assists with special projects as assigned.
• Updates job knowledge and skills by participating in educational opportunities, seminars and other similar activities.
• Maintains files, records or logs as required.
• Performs related duties as required.

• Three (3) years of full-time, or equivalent part-time, clerical or administrative work in which the major duties included customer service and/or computer experience in an office environment.
• Knowledge of administrative and clerical practices and procedures for evaluation.
• Knowledge of computer software programs such as Microsoft Office and Google Suite to create and edit documents.
• Working knowledge of City of Boston’s Human Resources policies, practices and procedures preferred.
• Ability to plan, organize and process a high volume of work in a timely manner.
• Ability to effectively communicate orally and in writing, and to prepare reports and correspondence as required.
• City of Boston Residency

Current authorization to work in the United States. Candidates must have such authorization by their first day of employment.

Grade 32