Guild - Technology Support Technician Grade 30 (SY26-27)

Under general supervision, provides first-level technical support for district technology systems, devices, classroom technology, and end users. Installs, configures, maintains, and troubleshoots computer hardware, software, peripherals, and basic network-connected devices. Supports daily technology operations within assigned schools and district locations while ensuring a high level of customer service and responsiveness to staff and students., 1. Installs, configures, maintains, and troubleshoots district-supported devices, including desktops, laptops, Chromebooks, printers, and peripheral equipment.

1. Provides first-level support for hardware, software, classroom technology, and technology-related service requests.
2. Assists users with district-supported applications, operating systems, and technology resources.
3. Supports classroom technology, instructional technology equipment, and school-based technology initiatives.
4. Performs basic troubleshooting of network-connected devices and connectivity issues and escalates complex issues as appropriate.
5. Assists with device deployment, collection, replacement, inventory management, and asset tracking activities.
6. Maintains accurate records related to technology installations, repairs, inventory, and service requests.
7. Works collaboratively with Service Desk, Network & Field Operations, Enterprise Systems, and school-based staff to resolve technology issues.
8. Provides basic technology training and guidance to staff and end users.
9. Performs related duties of a similar nature, as requested by the supervisor, which are commensurate with the position.

• High school diploma or equivalent
• Minimum of one year of experience supporting computer hardware, software, or technology systems
• Ability to troubleshoot basic hardware and software issues
• Ability to communicate effectively with technical and non-technical users
• Ability to follow written technical procedures and instructions
• Valid Massachusetts driver’s license
• Ability to lift and transport computer equipment and technology devices
• City of Boston residency required

Preferred:

• Experience supporting technology in a K-12 educational environment
• Familiarity with Google Workspace, ChromeOS, Windows, or Microsoft 365
• Experience with inventory or asset management systems
• Basic understanding of networking and wireless technologies