IT Coordinator

You are the digital heartbeat of Mama ️ - ensuring our technology runs smoothly, our teams stay connected, and our guests enjoy a seamless experience powered by reliable systems.

As our IT Coordinator, you’ll play a key role in supporting the technology operations of Mama Shelter Cape Town during its pre-opening journey and beyond. Working closely with the IT team, hotel departments, and Ennismore support functions, you’ll help establish, maintain, and optimise the systems that keep Mama running.

Here’s what you’ll be responsible for:

• Technology Support Champion Provide day-to-day IT support to hotel colleagues, troubleshooting hardware, software, network, and system-related issues to ensure smooth operations.
• Systems Guardian ️ Support the setup, maintenance, and effective use of hotel technology systems, ensuring reliability and alignment with Mama and Ennismore standards.
• Pre-Opening IT Support Assist with IT setup, system installations, user access, hardware deployment, and technology readiness ahead of Mama Shelter Cape Town’s opening.
• User Experience Partner Support colleagues across all departments by providing timely solutions, guidance, and training on IT systems and tools.
• Cybersecurity Advocate Follow and promote IT security standards, data protection practices, access controls, and company policies to safeguard hotel information.
• Hardware & Asset Controller ️ Maintain accurate records of IT equipment, support inventory management, and ensure all technology assets are properly maintained.
• Vendor & Support Coordination Coordinate with external IT providers and vendors to resolve issues and ensure effective delivery of technology services.
• Systems & Application Support ️Support key hospitality systems including PMS, POS, network platforms, and business applications to ensure operational continuity.
• Team Player with Curiosity Bring a proactive mindset, problem-solving approach, and passion for technology to support Mama’s vibrant and fast-paced environment.

At Mama Shelter Cape Town, technology is at the heart of creating effortless experiences - and you’ll help ensure Mama’s teams stay connected, supported, and ready to deliver unforgettable moments., * First melody: “At Mama, no AI! We review your application in person and take the time to understand your background.

• First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm.
• Chorus: Once you’ve passed the phone interview, we’ll arrange a remote meeting or a meeting at Mama to meet the Gang!
• Last verse: Naturally, you’ll receive a response from us within two to three weeks at the latest, whether it’s a ️ or a ️.

• You have 2-3 years’ experience in IT support, coordination, or hospitality technology roles
• You have experience supporting hotel, restaurant, or service-focused environments
• You have strong troubleshooting skills across hardware, software, and network issues
• You are comfortable supporting users with different levels of technical knowledge
• You have strong organisational skills and attention to detail when managing systems and assets
• You understand IT security, access management, and data confidentiality
• You are customer-focused, patient, and able to communicate technical solutions clearly
• You are proactive, adaptable, and enjoy working in a fast-paced environment
• You are reliable, accountable, and committed to delivering excellent internal service
• Applicants must already hold valid work rights/work authorization for the country in which the role is based. Visa sponsorship is not available for this position.

YOUR LITTLE EXTRAS

• Experience supporting a hotel pre-opening environment is an advantage
• Knowledge of hospitality systems such as Opera PMS, POS systems (Micros/Simphony), Sun Systems, or similar platforms is preferred
• Experience with Microsoft 365, networking, and IT infrastructure support is a plus
• Relevant IT certifications (CompTIA, Microsoft, Cisco, or equivalent) are an advantage
• International hospitality experience is a plus

WORK AUTHORISATION

• Applicants must already hold valid work rights/work authorisation for South Africa. Visa sponsorship is not available for this position. Candidates must be legally eligible to work in the country where the role is based.

MAMA?

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we’re all here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it’s not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Our commitment to diversity and inclusion:

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent.