IT Coordinator

As IT Coordinator for our two Amsterdam properties, you will be the on-site first point of contact for Level 1 IT support. You will help colleagues and guests resolve technical issues, support the hotels’ systems and infrastructure, and work closely with Hyatt’s Shared Services Centre in Mainz, Germany., You will combine hands-on technical support with clear communication, a service-minded approach and strong troubleshooting skills. You will act as the Shared Services Centre’s on-site eyes and hands and report to the Area Director of Finance.

• Provide Level 1 technical support to colleagues, including user guidance, training, troubleshooting and procedure documentation.

• Help guests connect their devices to the hotel guest Wi-Fi network.

• Support the Shared Services Centre with infrastructure changes, software updates, upgrades and rollouts.

• Escalate and coordinate issues with the Shared Services Centre, the Hyatt Service Desk in Chicago and third-party service providers.

• Maintain safe, tidy and serviceable IT work areas and equipment.

• Create dedicated networks for groups and events.

• Support business continuity and disaster recovery tests, vulnerability scans and audits.

• Contribute to the annual capital expenditure (CAPEX) budget for IT replacements.

• Help ensure that the hotels’ IT environments comply with Hyatt standards.

• Conduct regular testing and provide clear feedback to management.

• Practical experience in IT support, with strong troubleshooting and customer-service skills.

• Strong knowledge of network and Wi-Fi configuration for Windows and macOS devices.

• Very good knowledge of Microsoft 365, Microsoft Teams and Windows clients.

• Good understanding of network fundamentals, including switches, patching, VLANs and firewalls.

• Confidence performing minor hardware repairs, such as replacing a hard drive, laptop battery, laptop screen or printer fuser.

• A proactive, organised and flexible approach, with the ability to work independently.

• Fluency in English.

• The right to live and work in the Netherlands.

Preferred

• A background in hospitality and/or IT, ideally with experience in a hotel environment.

• Knowledge of hotel technology, such as OPERA Property Management System, MICROS Simphony Point of Sale, VingCard key systems, payment terminals and interfaces, and telephone systems.

• Knowledge of configuring CCTV systems, particularly Milestone.

• Dutch-language skills.

• A 20% discount at our restaurants and bars, plus special spa discounts.

• A travel allowance for commuting distances of 5 km or more.

• 25 vacation days per year.

• Free access to Headspace and Hyatt Well-Check to support mental wellbeing.

• Hotel gym access, team-building events, and sports and wellbeing activities.

• International career opportunities, a personal development plan and learning through the Hyatt Learning platform.

• An international team with more than 15 nationalities and colleague networks including HyPride and Women@Hyatt., * Salary: starting at €2,850 gross per month, depending on education and experience.

Hyatt is a global hospitality company with one driving purpose: to care for people so they can be their best. By listening, noticing others and extending meaningful gestures, we create distinctive experiences that show how a little understanding goes a long way.