IT Help Desk

• First-Line Technical Support: Respond to incoming help requests from remote employees regarding basic computer issues, password resets, and software access.
• Basic Salesforce Support: Help team members log into Salesforce, reset multi-factor authentication (MFA), and answer basic “how-to” questions about finding data in the system.
• Account Setup: Help create and update user accounts across Salesforce, email systems, and company chat applications under the guidance of senior team members.
• Ticket Documentation: Open, update, and close support tickets, keeping clear and accurate notes on how you helped the user.
• Hardware Assistance: Help guide new remote employees through setting up their company-issued laptops and connecting to the internet

• Proven experience in technical troubleshooting support within a help desk or IT support environment.
• Strong understanding of Agile software development methodologies and experience working within Agile teams.
• You know what Salesforce is and have basic experience navigating the platform (e.g., through a boot camp, school project, or completing free Salesforce Trailhead modules)
• Hands-on experience with software implementation processes from planning through deployment.
• A completed technical certificate, associate degree, or recent tech bootcamp training
• Excellent communication skills with the ability to translate technical information into clear guidance for users at all levels.

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Retirement plan