Client Technical Support Specialist in Durham

Assist with tailored onboarding for both for inquiring clients and members, including device setup, activation, and app guidance Provide white glove support as a senior escalation point for partner teams, offering consultative guidance on program and eligibility questions Manage order logistics including shipments, exchanges, refunds, and warranty replacements with precision and speed Troubleshoot software and device issues, coordinating with internal teams to resolve complex cases Ensure accurate membership setup, renewals, and issue resolution while maintaining strong partner communication Support sales and customer success with onboarding, fulfillment, and ongoing client needs Manage bulk orders and enterprise requests using systems such as Netsuite and CRM tools Collaborate with necessary departments to continuously improve processes, insights, and client outcomes

3+ years of experience in technical support and trouble shooting (Required)

Proven ability to deliver high touch, white glove service to each client Strong technical troubleshooting skills across software and hardware Experience with CRM platforms, ticketing systems, and order management tools Highly organized with the ability to manage multiple priorities Excellent communication skills with a focus on building trust and long term client relationships A proactive, solutions driven mindset with a passion for exceptional service

Reliable internet and professional work from home environment

Kehinde.Sosina@remx. com

Company DescriptionThe professional staffing division of EmployBridge, America’s Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to , , , sex, , , , , veteran status, and other legally protected characteristics.Company DescriptionThe professional staffing division of EmployBridge, America’s Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to , , , sex, , , , , veteran status, and other legally protected characteristics.