System Engineer Cisco PBX (VoSIP)

• Operate and maintain Government-furnished telephone/telecommunications equipment, including VoIP, VoSIP, ACD, and TDM technologies.

• Involves implementing preventive maintenance programs, monitoring system performance, troubleshooting incidents, and collaborating with stakeholders to meet operational objectives.

• Develop and execute preventive maintenance programs to keep the voice infrastructure up to date with patches, upgrades, and security/compliance requirements.

• Continuously monitor voice systems’ performance, report on performance, and take corrective actions.

• Respond to customer incident tickets promptly and restore systems and services to full operational capability.

• Maintain and update all as-built design and O&M manuals for equipment, ensuring compliance with government standards.

• Conduct periodic tests, inspections, and preventive maintenance for telecommunications systems.

• Ensure system and subsystem operation meets specified performance requirements.

• Develop and execute test plans for voice services, ensuring industry standards compliance.

• Proven experience in operating and maintaining VoIP and VoSIP systems.

• Experience with troubleshooting and resolving voice infrastructure incidents.

• Experience working with Cisco Unified Communications Manager (CUCM).

REQUIRED QUALIFICATIONS

• Experience:

• 3+ years working with Cisco Unified Communications Manager (CUCM) or similar PBX systems.

• Certifications:

• Cisco Certified Network Associate (CCNA) Collaboration

• Cisco Certified Network Professional (CCNP) Collaboration

• Clearance:

• Must possess a Secret clearance, While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

We are seeking a System Engineer Cisco PBX (VoSIP) to join our team supporting DISA JSP ETM in Arlington, VA.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.