Technology Operations Manager

We are looking for a Technology Operations Manager who can take ownership of daily technology operations and help keep systems, people, service requests, and internal processes running smoothly. You are not just managing tickets or tracking tasks; you are improving workflows, supporting teams, resolving operational issues, and making sure technology services are delivered reliably.

You will work closely with service delivery, technical support, operations, client services, and management teams to make sure priorities are clear, records are accurate, and technology related activity is completed efficiently.

Why Work With Us?

The Environment: Our London office provides a professional and practical workplace where clear communication, accountability, and teamwork matter every day.

Technology Operations Focus: We believe strong technology operations come from reliable systems, accurate records, clear processes, and consistent follow up. Your work will help keep service delivery organised and dependable.

Service Delivery: We support clients and internal teams that rely on timely responses, practical solutions, and smooth digital workflows. You will help maintain a professional and responsive technology service experience.

Growth: This role is suitable for someone who wants to build a strong career in technology operations, service delivery management, IT operations, digital operations, or business technology leadership.

Key Responsibilities:

Technology Operations Management: Oversee daily technology operations, including service requests, system updates, workflow tracking, support coordination, and operational follow up.

Team Coordination: Support and guide technical support, service delivery, client services, and operations teams to make sure priorities are clear and tasks are completed on time.

Service Delivery Support: Monitor support activity, response times, issue updates, client requests, and internal service standards to help maintain reliable delivery.

Process Improvement: Review current workflows, identify delays or repeated issues, and recommend practical improvements to strengthen technology operations and service quality.

Stakeholder Communication: Work professionally with clients, internal teams, suppliers, and management to provide updates, resolve issues, and maintain strong working relationships.

Reporting: Prepare operational summaries, service updates, performance notes, issue logs, and management reports to support decision making.

Experience: Previous experience in technology operations, IT operations, service delivery, technical support management, digital operations, or business technology services is required.

Leadership: You are comfortable guiding teams, setting priorities, resolving operational issues, and keeping people focused during busy periods.

Technical Awareness: You understand service desk processes, system support, user access, digital workflows, issue tracking, and the importance of accurate technical records.

Communication Skills: You can write clear updates, speak professionally, and coordinate confidently with clients, technical teams, suppliers, and management.

Tooling: You are comfortable using email, Microsoft Office, spreadsheets, ticketing systems, service records, project trackers, and basic business technology platforms.

Mindset: You are organised, practical, and calm under pressure. You know how to prioritise urgent issues, support your team, and keep technology operations moving efficiently.

Pulled from the full job description

• Free parking
• Private medical insurance

London is one of the UKs leading centres for business, technology, and digital services, and at Soltiak Business Technology Services, we bring that same structured and forward thinking approach to technology operations. We support growing organisations with digital workflows, service delivery, systems coordination, process improvement, and day to day technology support management.