IT Operations Manager

London is one of the UKs leading centres for business, technology, and digital services, and at OfficeTek Business Technology Services, we bring that same structured and dependable approach to IT operations. We support growing organisations with workplace technology, service delivery, systems coordination, technical support, and day to day IT process management.

We are looking for an IT Operations Manager who can take ownership of daily IT operations and help keep systems, users, service requests, and support processes running smoothly. You are not just managing tickets or checking reports; you are leading operational flow, improving service delivery, supporting technical teams, and making sure users receive reliable technology support.

You will work closely with technical support, service delivery, digital workplace, client services, and management teams to make sure priorities are clear, issues are followed up, and IT operations are completed efficiently.

Why Work With Us?

The Environment: Our London office provides a professional and practical workplace where clear communication, accountability, and teamwork matter every day.

Reliable IT Operations: We believe strong IT operations come from accurate records, clear processes, dependable systems, and consistent follow up. Your work will help keep technology services organised and responsive.

Service Delivery Focus: We support clients and internal teams that rely on timely responses, practical solutions, and smooth workplace technology. You will help maintain a professional and reliable IT service experience.

Growth: This role is suitable for someone who wants to build a strong career in IT operations, service delivery management, digital workplace support, technical support leadership, or business technology management.

Key Responsibilities:

IT Operations Management: Oversee daily IT operations, including service requests, user support activity, system updates, ticket tracking, documentation, and operational follow up.

Team Coordination: Support and guide technical support, service delivery, workplace technology, and client service teams to make sure priorities are clear and tasks are completed on time.

Service Desk Oversight: Monitor ticket queues, response times, issue updates, escalations, and service standards to help maintain reliable support delivery.

Process Improvement: Review current workflows, identify delays or repeated issues, and recommend practical improvements to strengthen IT operations and user experience.

Stakeholder Communication: Work professionally with clients, internal teams, suppliers, and management to provide updates, resolve issues, and maintain strong working relationships.

Reporting: Prepare operational summaries, service updates, performance notes, issue logs, and management reports to support decision making.

Experience: Previous experience in IT operations, service delivery, technical support management, digital workplace support, managed services, or business technology services is required.

Leadership: You are comfortable guiding teams, setting priorities, resolving operational issues, and keeping people focused during busy periods.

Technical Awareness: You understand service desk processes, user access, system support, workplace technology, issue tracking, and the importance of accurate technical documentation.

Communication Skills: You can write clear updates, speak professionally, and coordinate confidently with clients, technical teams, suppliers, and management.

Tooling: You are comfortable using email, Microsoft Office, spreadsheets, ticketing systems, service records, asset trackers, and basic IT management platforms.

Mindset: You are organised, practical, and calm under pressure. You know how to prioritise urgent issues, support your team, and keep IT operations moving efficiently.

Pulled from the full job description

• Sick pay
• Free parking
• Private medical insurance