CRM Data Administrator

We are seeking an experienced and highly organised CRM Data Administrator to support our CRM Director and Data Analyst in the day-to-day management of our sales and marketing database.

This role is ideal for someone with extensive hands-on experience of managing and maintaining data within Zoho CRM environments.

The Role

The successful candidate will take responsibility for ensuring the quality, integrity and smooth operation of data within our CRM systems.

You will work closely with our CRM Director and Data Analyst to ensure that our sales teams have accurate, up-to-date and actionable data at all times., * Daily administration and maintenance of Zoho CRM.

• Managing large-scale imports and exports of prospect and client data.
• Data cleansing, deduplication and ongoing database hygiene.
• Identifying and correcting incomplete, inaccurate or duplicate records.
• Managing lead allocation and reallocation across sales teams.
• Ensuring CRM records are correctly structured and maintained.
• Monitoring CRM usage and ensuring data standards are adhered to.
• Supporting the management of sales pipelines and lead progression.
• Preparing reports and data extracts for management.
• Uploading and maintaining enriched prospect data from external platforms.
• Assisting with CRM workflow administration and general system housekeeping.
• Working alongside the CRM Director and Data Analyst on continuous process improvements.

Applicants must have demonstrable, hands-on experience using Zoho CRM in a commercial environment., * Minimum 2-3 years’ experience administering and maintaining data within Zoho CRM.

• Proven experience managing large datasets.

• Strong experience of:

• Data cleansing
• Deduplication
• Data imports and exports
• CRM housekeeping
• Lead allocation and management
• Reporting and data extraction
• Advanced Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP and data manipulation.
• Excellent attention to detail and a highly organised approach.
• Experience supporting sales teams through CRM administration.

Highly Desirable

• Experience with Apollo.io, LinkedIn Sales Navigator, Waalaxy, RocketReach or similar prospecting platforms.
• Experience working with Zoho Campaigns and Zoho Analytics.
• Experience within media, events, publishing or agency environments.
• Familiarity with sales and marketing processes.

Personal Attributes

• Exceptionally detail-oriented.
• Process-driven and methodical.
• Able to work accurately with large volumes of data.
• Highly organised with strong prioritisation skills.
• Confident communicating with multiple internal stakeholders.
• Able to work independently and as part of a wider operations team.

Important

This is not an entry-level position. Candidates must clearly demonstrate previous commercial experience working extensively with Zoho CRM and managing large sales databases.

Candidates will be expected to complete a practical data management assessment as part of the interview process.

SJH Group is an award-winning media, publishing, film and events company working with global institutions, luxury brands, governments, charities and membership organisations.