IS Systems Support Specialist

• Provide Level 1 and Level 2 support for applications, usage questions, and technical problems, via phone or at user workstation at CSO.
• Configure cons-effective and standard desktop hardware and software orders.
• Under supervision, install, configure, test and trouble shoot personal computer systems, following established standards.
• Grant security access to corporate networks and applications.
• Demonstrate professional, positive behavior and carry out responsibilities with integrity, treating clients, families, other LSSI workforce members, and collaborative organizations and/or individual in a dignified, respectful, honest, and fair manner.

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• Three (3) to five (5) years relevant experience preferred.
• Background check clearance required.
• IT certifications preferred.
• Demonstrated understanding of the Microsoft Operating Systems, preferably Windows 10 and 11.
• Knowledge and understanding of Saas and on-prem applications.
• Demonstrated understanding of how an organization’s technology landscape works.
• Ability to identify repeated issues and work with IS Network Engineers to bring permanent resolutions.
• Demonstrated Customer Service skills to resolve issues expeditiously.
• Accurate documentation skills required to ensure users are able to help themselves in resolving issues.
• Ability to communicate in a clear, comprehensible manner, both verbally and in writing.
• Demonstrated ability to work independently as well as understand when to escalate and involve team members and supervisor.
• Excellent organization, presentation, and pc/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) along with other related software.

Pulled from the full job description

• Paid training
• 403(b)
• Health insurance
• Paid time off
• Employee assistance program
• Opportunities for advancement
• Flexible schedule, LSSI is growing! Come be a part of this rewarding environment, and enjoy the knowledge that you’re helping make a positive difference in the lives of others, as well as these career advantages:
• On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet.
• Competitive salary based upon relevant education, experience, and licensure.
• Salary $25-$29/Hourly.
• Opportunity for advancement.
• Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.
• The paid training you need to learn, grow, and succeed!

Lutheran Social Services of Illinois (LSSI), is a leading not-for-profit organization providing healing, justice and wholeness to people and communities. For over 150 years, LSSI has made a difference in the lives of children and families, and we’re still a strong, viable presence in the State of Illinois, continuing that commitment to making a difference.