Layer 1 Infrastructure Network Technician

• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions, The Aviation Layer 1 Infrastructure Technician is responsible for installing and configuring network devices, performing network maintenance, and troubleshooting at the CLT Airport., * Manages, maintains, protects, and builds technology infrastructure. Provides support and implements technology needs.
• Installs and maintains all Layer 1 cabling Infrastructure for the switch networks and virtual server environments.
• Resolves trouble tickets, responds to alerts for switches, wireless access points, other sensor devices down, and replaces failed devices.
• Provides installation and deployment assistance on various projects from all departments in City.
• Supports, configures, programs, upgrades, maintains, troubleshoots, and repairs voice networks and system components, power supplies, peripherals, and software programs.
• Troubleshoots issues that occur after initial installation of data cabling (fiber/copper).
• Monitors customer inquiries and ensures appropriate and timely solutions.
• Install, maintain, troubleshoot, and repair all Category and Non-Category based copper cabling, Backbone and Horizontal, for the entire Airport Campus which includes tenants and sub tenants.
• Install, maintain, troubleshoot, and repair all Optical Fiber based cabling, Backbone and Horizontal, for the entire Airport Campus which includes tenants and sub tenants.
• Maintain Documentation and Records for all cabling systems, optical fiber, radio systems, specialty systems, cabling pathways both inside the terminal and the outside campus environment.
• Responsible for cross connect and meeting cutover schedules for system rollout, for Airport and Tenant systems.
• Provide access and escort for contractors, engineers, consultants etc. for various needs in and around the Airport Campus.
• Maintain over 200 communications rooms and/or spaces campus wide.
• Performs related work as required.

Knowledge of:

• English grammar, spelling, and punctuation
• Principles and practices of basic bookkeeping
• Modern office procedures, methods and computer equipment
• Networking fundamentals
• Networking components such as routers, modems, switches, and servers
• Layer 1 Infrastructure best practices

Skill in:

• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships.
• Performing a variety of duties, often changing from one task to another of a different nature
• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
• Leadership
• Troubleshooting

Ability to:

• Meet schedules and deadlines of the work.
• Understand and carry out oral and written directions.
• Accurately organize and maintain paper documents and electronic files.
• Maintain the confidentiality of information and professional boundaries.
• Communicate effectively, both orally and in writing
• Mitigate security risks and ensure network compliance with policies and procedures.
• Work on installations, upgrades, and root cause analysis of service outages, * High School Graduate or Equivalent and 3 years of relevant experience
• 2 Year College Degree or 1-year relevant experience
• Bachelor’s Level Degree
• MUST HAVE A VALID DRIVER’S LICENSE IN ORDER TO OBTAIN A CITY DRIVER’S PERMIT. THIS POSITION IS REQUIRED TO DRIVE BETWEEN ALL LOCATIONS ON THE AIRPORT CAMPUS.

PREFERRED QUALIFICATIONS:

• At least two years of relevant college-level course work or an associate’s degree from an accredited college or university in Information Technology, Computer Science, or a related field.
• BICSI certification, if not certified, obtain within 6 months of date of hire.
• Familiar with fiber optic and copper cabling.

The salary range for this position is $35.11 - $40.94/hr.

WORKING CONDITIONS AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position requires occasional exposure to unpleasant environmental conditions and/or hazards and requires medium physical effort. Incumbents may be required to exert up to up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.

ADA and Other Requirements: Positions in this class typically require grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions. Physical Requirements:

• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time
• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks.
• Adequate vision, hearing, and speech required.

Sensory Requirements:

• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
• Comprehensive of written information in work related documents
• Ability to hear, understand and distinguish speech.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte provides a comprehensive benefits package to eligible employees.

The City of Charlotte is a drug and alcohol-free workplace.