Helpdesk w/ White Glove Support

• Provide white glove deskside and remote support to C-Level and VP executives.
• Install, configure, and troubleshoot Microsoft Windows, Office 365 Suite, Teams, Outlook, OneDrive, and related productivity tools.
• Support laptops, desktops, printers, docking stations, mobile devices (iOS/Android), and AV equipment.
• Maintain executive conference rooms and ensure AV/video conferencing systems run flawlessly.
• Prioritize and manage service tickets using the company’s ticketing system (e.g., ServiceNow).
• Provide hardware and software lifecycle support, including image creation, patching, and deployment.
• Coordinate with infrastructure and application teams for complex escalations.
• Support remote access tools and VPN connectivity.
• Participate in a rotating on-call schedule, including off-hours and occasional weekend support.
• Ensure documentation and asset inventory are kept current.

Requirement Notes (Candidate Job description below) : Candidates must Provide white glove deskside and remote support to C-Level and VP executives, Install, configure, and troubleshoot Microsoft Windows, Office 365 Suite, Teams, Outlook, OneDrive, and related productivity tools and Support laptops, desktops, printers, docking stations, mobile devices (iOS/Android), and AV equipment as well as Maintain executive conference rooms and ensure AV/video conferencing systems run flawlessly.

***** CANDIDATES MUST HAVE LONG PROJECTS OR TENURE AS WELL AS EXCELLENT COMMUNICATION SKILLS AND THEY MUST LIVE WITHIN AN HOUR COMMUTE TO PARSIPPANY NJ.

CANDIDATES WHO LIVE IN THE CITY WON’T WORK AS THE COMMUTE IS TOO LONG AND TOO EXPENSIVE.

**CANDIDATES MUST HAVE GOOD TENURE AND/OR LONG PROJECTS. CANDIDATES WITH RECENT LOCAL PROJECTS HIGHLY PREFERRED. - NO RELOCATION, * 3-5 years of experience in desktop support or executive support roles.

• Strong expertise in Microsoft Windows 10/11, Office 365, Teams, Exchange, SharePoint, and OneDrive.
• Familiarity with Active Directory, Intune, SCCM, and software distribution.
• Strong working knowledge of mobile device management (MDM) for iOS and Android.
• Experience with AV systems, Zoom/Teams conferencing, and conference room setups.
• Excellent interpersonal and communication skills; professional demeanor and ability to work with discretion.
• Ability to multitask and prioritize effectively in a high-pressure environment.
• Proven problem-solving and troubleshooting skills., * Experience supporting executive-level or white-glove environments.
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are a plus.
• Knowledge of Jamf, ServiceNow, and MacOS support a plus.