Endpoint Support Technician Windows/MAC

You will provide remote- and on-site endpoint (e.g., desktops, laptops, iPhone/iPad) support for users at a government client. This will include troubleshooting incidents and problems as well as handling request for services, e.g., installations, configurations, moves, migrations, upgrades. You may also be involved with:

· Configuring network devices/printers

· Completing project work

· Documenting and defining policies and procedures

· Creating technical reports

· Completing other duties as assigned

Do you have experience in macOS?, Do you have a Bachelor’s degree?, We are seeking an energetic, highly motivated, qualified endpoint support technicians to support our government clients.

What experience you need:

Two years plus (2+) of real world in-person and remote desktop systems support, preferably in an enterprise environment, and recent and relevant experience in Windows 1x laptops/desktops/tablets, MacOS and IOS devices. You should also have:

· Tremendous attention to detail

· Excellent problem-resolution skills

· Ability to weigh several options and provide the most efficient solution

· OUTSTANDING oral (in person/phone) and written communication skills, including an ability to deal with people at various levels, from technician- to executive

· Strong ability to build client relationships

Thorough working knowledge supporting the following technologies is desired in as many of these areas as possible:

· Windows 1x - including device and driver installation, troubleshooting and patching

· Various Windows imaging technologies, including MDT deployments

· Remote desktop management tools, e.g., RDP, SCCM, Dameware, RemotePC

· Hardware familiarity with Dell computing platforms, (both desktop and laptop), RAM, Hard drives, USB peripherals (e.g., printers, scanners)

· Mac OS installation/configuration/app support

· Other: O365 Applications, Intune and ADAXES Active Directory Device Management

JAMF, VPN, MFA, and other technologies used by remote workers, Basic local and network connectivity including troubleshooting TCP/IP, DHCP, NICs, DNS, network drive mappings, etc.; VPNs, Group Policy, challenges faced by teleworkers, Mobile devices (e.g., iPhone, iPad platforms), InTune device management, ServiceNow Service Desk application, ITIL principles

Desirable training/certifications you should have:

· BS Degree

· A+/Net+

· Windows or Mac certifications, Ability to pass a corporate and Federal background check. Previous Federal Agency check (or higher) clearance preferred., * desktop support windows and MacOS devices: 2 years (Required)

• in-person and remote technical support for end users: 2 years (Required)
• enterprise endpoint management tools Intune, SCCM, JAMF, MDT: 2 years (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account, * 401(k)
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

InfoStructures, Inc. is an information technology services firm located in Rockville, MD. Since 1988 we have been applying technology to better the workplace. We place great value in the work our people do and in the difference their efforts make in people’s lives.