Network Administrator - Advanced

• Coordinate daily/weekly assignments under the guidance of the assigned Network Operations Center Manager.
• Support deployment, operational support, diagnostics, and troubleshooting of the Agency’s critical enterprise architecture.

• Work with Network, Security, other IT teams, and non-IT staff to:

• Resolve problems
• Mitigate issues
• Provide technical solutions
• Ensure assignments are completed accurately and on time.
• Provide regular progress updates, task status, and deliverable reports to the assigned Project Manager., * CompTIA
• Cisco
• Microsoft
• (Indicate active or inactive status on resume)
• Cisco Networking Academy or equivalent networking bootcamp/training.

Core Responsibilities

• Support enterprise network and identity initiatives, including:

• SD-WAN deployment
• PKI lifecycle management
• Secure authentication services
• Monitor, identify, and remediate issues with enterprise network and identity services.
• Support network connectivity and authentication services on Windows-based systems.
• Support connectivity and secure access on mobile devices (Apple devices).
• Manage the network and identity infrastructure lifecycle.

• Create and maintain network documentation, including:

• Network diagrams
• Coverage documentation
• Design documentation

• Assist with deployment, configuration, and support of:

• SD-WAN solutions
• PKI solutions
• Secure authentication solutions
• Perform enterprise network deployments, installations, and upgrades.
• Perform firmware, software, security, and feature upgrades across network and identity platforms.
• Monitor the Agency trouble ticket system and resolve assigned tickets.

• Serve as the primary support resource for:

• Network-related issues
• Authentication issues
• Connectivity issues
• Troubleshoot and resolve routine technical problems.
• Assist Agency staff and contractors with network, authentication, and connectivity-related issues.
• Coordinate and assist with testing and validation of network and identity solutions.
• Adhere to State and Agency security and IT policies and standards.

• Collaborate with:

• Network teams
• Security teams
• Server Hosting teams

• Assist with:

• System installations
• Network installations
• Equipment racking
• Infrastructure upgrades
• Create, maintain, review, and improve network and identity documentation.
• Plan, organize, review, and implement project milestones through completion.
• Provide updates to project teams.
• Perform other duties as assigned.

Physical & Travel Requirements

• Comfortable working on ladders.
• Ability to lift up to 40 lbs.
• Frequent travel to remote office locations throughout South Carolina.
• Flexible to occasional travel beyond normal business hours.
• Work 40 hours per week for project and operational assignments., * Non-IT staff
• Leadership and stakeholders

Project Support Requirements

• Sign Agency Confidentiality Agreement and/or Business Associate (BA) Agreement, if applicable.
• Ensure all web services are secure.
• Obtain approval for any schedule or work-hour changes.
• Be available onsite as required by DPH.
• Remote work requires prior Agency approval.
• Complete HIPAA and other Agency-required training.
• Participate in weekly performance reviews with DPH.
• Build productive relationships across diverse teams and organizational levels.
• Follow all Agency IT standards, policies, procedures, and documentation requirements.
• All work products, notes, and documentation become property of the South Carolina Department of Public Health (DPH) and the State of South Carolina.

DPH Support Provided

• Network accounts and access rights.
• Required tools and software.
• Agency-required training (including HIPAA).
• Staff assistance for application and process-related questions.
• State vehicle (when available).
• Laptop/workstation and required software., Title: Network Administrator - Advanced Location: Cayce SC 29033 On-site/Remote/Hybrid: Onsite Duration: 12 Months Interview Process: One round of virtual interviews with the c…
• 18 days ago, Title: Network Administrator Location: Cayce SC 29033 On-site/Remote/Hybrid: Onsite Duration: 12 Months Interview Process: One round of virtual interviews with the camera on. …
• 2 months ago +

Required Skills (Ranked by Importance) * 3+ years of experience with Enterprise Network Infrastructure and LAN Administration.

• 3+ years of experience installing, configuring, and troubleshooting:

• Network switches
• Wireless Access Points (WAPs)

• 3+ years of experience with:

• SD-WAN
• PKI
• Secure authentication services

• 3+ years of experience troubleshooting network connectivity on:

• Windows systems
• Mobile devices

• 3+ years of experience creating, reading, and maintaining:

• Network documentation
• Network diagrams, * Strong oral and written communication skills.

• Ability to provide:

• Phone support
• Desk-side support
• Email support
• Ability to communicate technical and project information to, * Ability to perform physical network infrastructure work.
• Ability to lift 40 lbs and work on ladders.
• Valid driver’s license.
• Ability to travel statewide using a State or personal vehicle.
• Strong verbal and written communication skills.
• Strong interpersonal and customer service skills.

Education

• Associate Degree in a relevant field; OR
• High School Diploma with equivalent work experience.

Certifications

• No required certifications.
• Preference may be given to candidates with relevant certifications based on overall experience, education, and work history.