Information Systems Support Specialist

1. Administer, Create and Maintain SQL databases.
2. Respond to requests for technical assistance via phone, email and work order system.
3. Maintain a strong working understanding of network systems and cloud architecture used to support the delivery of products and services.
4. Coordinate and manage the planning and acquisition of products needed to maintain software applications which meet the on-going needs of the District.
5. Compile, analyze and evaluate data from multiple sources to provide decision-making information to schools and departments.
6. Provide hands-on system administration support, and system operations support.
7. Communicate necessary information to Director and PEIMS Coordinator and make suggestions on how to improve operations as necessary.
8. Translate technical information for consumption by non-technical staff.
9. Develop and conduct workshops/training sessions to ensure maximum and efficient utilization of any systems and hardware currently being used.
10. Coordinate, schedule and assist in processing functions related to department operations.
11. Run edits, reports and verification checks on data to ensure accuracy of information.
12. Distribute edits and reports to appropriate staff for analysis, verification, and correction.
13. Comply with District standards for Texas and Federal attendance accounting laws and procedures in the Texas Student Attendance Accounting Handbook.
14. Comply with District standards for Federal enrollment laws and procedures.
15. Have a basic understanding of Student Information/Finance/HR management systems.
16. Develop and maintain a strong sense of customer service.
17. Communicate with various stakeholders including campus personnel, district and state administrators, other Districts’ PEIMS personnel, and software vendors.
18. Set up, maintain and delete user accounts as required.
19. Review, back up, and update systems regularly.
20. Provide hands-on system administration, maintenance and operations support.
21. Apply system updates to managed computer equipment and applications using a variety of manual or automated methods
22. Participate in migrating and upgrading old systems and deployments as customer needs evolve and systems become out of date
23. Troubleshoot problems in a time-sensitive production environment with the ability to communicate effectively with colleagues
24. Configure systems for optimal end user support, including disaster recovery and scheduled downtime plans.
25. Perform other task and duties as assigned by the Information Services Director and/or PEIMS Coordinator.

Mental Demands/Physical Demands/Environmental Factors: Tools/Equipment Used: Standard office equipment including personal computer and peripherals Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting Motion: Repetitive hand motions, frequent keyboarding and use of mouse; occasional reaching Lifting: Occasional light lifting and carrying (less than 15 pounds) Environment: Frequent District wide travel Mental Demands: Work with frequent interruptions; maintain emotional control under stress

Bachelor’s Degree in Computer Science, Information Technology or another relevant field.

Relevant certifications are beneficial but not required.

Special knowledge/Skills:

Hands on experience and extensive working knowledge of database administration.

Demonstrated understanding of software applications including but not limited to SQL Server, Student and Business Information Systems, Microsoft Access and Excel. Excellent oral and written communication skills Ability to maintain accurate and auditable records used for government reporting. Strong organizational, communication, public relations and interpersonal skills. Ability to develop and implement policies and procedures.

Ability to train staff as needed.

Experience:

Minimum 3 years of experience required in this field or a related area.

Experience in Student Information/Financial Management/HR Software preferred.