BI Support Lead

• Leads communication and change-management for BI launches and updates, gather user feedback, and relay insights to BI product and engineering teams.
• Collaborates with Support and BI development teams to ensure smooth transition of BI Products to production.
• Drives adoption of BI tools, datasets, and models across the enterprise.
• Manages and moderates the company-wide analytics community and the Engage channel.
• Develops and deliver scalable BI training and enablement programs
• Diagnoses and resolves complex issues, often touching multiple teams and departments.
• Ensures adherence to BI governance, standards, and development best practices.
• Mentors mid-level and entry-level support staff in their day-to-day work.

Nature and Scope

• Displays the highest level of critical thinking and analysis in bringing successful resolution to high-impact, complex, and/or cross-departmental problems. Makes prompt, sound decisions when faced with complex and often contradictory alternatives that result in successful outcomes.
• Operates with considerable latitude. Situations may have little or no precedent requiring original or new concepts or approaches without guidance from others. Reaches decisions under conditions of uncertainty.
• Develops or engages/directs others in developing innovative solutions to important, highly complex strategic and operating problems; cross-departmental considerations are often present.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 5% of the time.

Advanced technical role, requiring extensive experience and a deep understanding of BI (Business Intelligence) technologies, data infrastructure, and customer support principles., * Typically requires BS/BA in a related discipline. Generally 8+ years of experience in a related field OR MS/MA and generally 5+ years of experience in a related field. Certification is required in some areas., * Qualifications:* 8+ years of experience in roles supporting enterprise systems, analytics tools, or business processes.* Hands-on experience with Power BI, including datasets, models, and report usage.* Expertise in creating clear, user-friendly process documentation, FAQs, job aids, and recorded demos that support both technical and non-technical audiences.* Change Management Experience driving user adoption of new systems, analytics platforms, or data products through structured communication, training, and engagement strategies.* Strong analytical and problem-solving abilities, with the capability to guide others in interpreting data, exploring tools, and applying analytical techniques.* Familiarity with BI concepts, including data roadmaps, enterprise datasets, and data governance principles.* Demonstrated ability to work with cross-functional teams, supporting rollout planning, user readiness, and community engagement for enterprise tools or processes.* Excellent communication and storytelling skills with the ability to influence stakeholders and spark interest in data-driven practices.

• Experience enabling or mentoring power users in analytics environments.
• Knowledge of collaboration platforms (e.g., Microsoft Teams, Viva Engage) used for knowledge sharing.
• Ability to create engaging recorded demos, tutorials, and multi-session training series for analytics tools.

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.